|D|-crabtoes
09-11-2006, 08:15 PM
here is my tickit info:
64369 09/06/2006 PV-T70F-YDF9 N/A With Technician
[Travis Millican - 09/06/2006] 1st, I have another account[ login: crabtoes@cox.net pw: *****]. I can`t seem to change the email and since that email is no longer valid. I created this account. The two cards i own are: pv-t70f-ydf9 s/n ***** pv-t70f-ydl9 s/n ***** When i use the first card i get a popup from nvidia saying "The Nvidia System Sentinel is reporting that the graphics card is not receiving sufficient power....the graphics processor has lowered its performance...." I have updated to latest drivers, and RMA`d the power supply. But i still get this error on this one card. i have tried both cards individually in another computer as well and still this one card is the only one that gives me problems. When i put the cards in SLI i also get the warning. So in short, 1 cards works by itself and the other doesn`t work by itself, and when i try SLI mode they dont work either. They have been working together fine until recently. I had made no changes to my computer and all of a sudden started getting this message. I toubleshooted it and think i have narrowed it down to this one card. I bought the second card so i could use it in SLI but am unable to because of this problem. Any help is appreciated Travis Millican
[CURTIS - 09/11/2006] Dear Travis, It seems as if the auxillary power connector has failed and may be in need of replacement. Here is the RMa information to get he card serviced/replaced. RMA: XRA0410733. All RMA`s (Return Materials Authorizations) must be received within 30 days from the date the RMA number was issued -A copy of the invoice(s) must be included in with the defective product. RMA`s received without a copy of the sales invoice will be sent back as is. (for FX 5 series cards) -Customer agrees to bear all shipping charges and risk of lost or damaged merchandise during shipment to XFX. Signature verification and exact shipping address will be required for proof of delivery. -Please insure the RMA number is clearly printed on the outside of the package. Packages delivered without an RMA number visible on the outside of the box, will be refused. -Product included in the package must correspond with information on the RMA form. Any product not listed on the RMA form will be returned to customer as is. -Product should be enclosed in an anti-static bag and boxed up to prevent further damage during shipment. -Please make sure all cables, manuals, CDs, and other accessories are not shipped along with the defective merchandise. XFX will not be responsible for the return of these items. Please follow the above procedures and send to: XFXATTN: RMA 1931 Lynx Place Ontario, CA 91761 Thank you, Curtis
[Travis Millican - 09/11/2006] so if i understand this, because it is a 7 series card, i need to send it with the postage being paid by you guys the reciever correct??? Also will the status of the RMA be updated here or anywhere???
[Travis Millican - 09/11/2006] Also, I can`t seem to find the RMA form online??
Anyway i was hoping someone could clarify the instructions with reguard to shipping costs and the RMA form. I am hoping to get the box out the door today. Thanks
64369 09/06/2006 PV-T70F-YDF9 N/A With Technician
[Travis Millican - 09/06/2006] 1st, I have another account[ login: crabtoes@cox.net pw: *****]. I can`t seem to change the email and since that email is no longer valid. I created this account. The two cards i own are: pv-t70f-ydf9 s/n ***** pv-t70f-ydl9 s/n ***** When i use the first card i get a popup from nvidia saying "The Nvidia System Sentinel is reporting that the graphics card is not receiving sufficient power....the graphics processor has lowered its performance...." I have updated to latest drivers, and RMA`d the power supply. But i still get this error on this one card. i have tried both cards individually in another computer as well and still this one card is the only one that gives me problems. When i put the cards in SLI i also get the warning. So in short, 1 cards works by itself and the other doesn`t work by itself, and when i try SLI mode they dont work either. They have been working together fine until recently. I had made no changes to my computer and all of a sudden started getting this message. I toubleshooted it and think i have narrowed it down to this one card. I bought the second card so i could use it in SLI but am unable to because of this problem. Any help is appreciated Travis Millican
[CURTIS - 09/11/2006] Dear Travis, It seems as if the auxillary power connector has failed and may be in need of replacement. Here is the RMa information to get he card serviced/replaced. RMA: XRA0410733. All RMA`s (Return Materials Authorizations) must be received within 30 days from the date the RMA number was issued -A copy of the invoice(s) must be included in with the defective product. RMA`s received without a copy of the sales invoice will be sent back as is. (for FX 5 series cards) -Customer agrees to bear all shipping charges and risk of lost or damaged merchandise during shipment to XFX. Signature verification and exact shipping address will be required for proof of delivery. -Please insure the RMA number is clearly printed on the outside of the package. Packages delivered without an RMA number visible on the outside of the box, will be refused. -Product included in the package must correspond with information on the RMA form. Any product not listed on the RMA form will be returned to customer as is. -Product should be enclosed in an anti-static bag and boxed up to prevent further damage during shipment. -Please make sure all cables, manuals, CDs, and other accessories are not shipped along with the defective merchandise. XFX will not be responsible for the return of these items. Please follow the above procedures and send to: XFXATTN: RMA 1931 Lynx Place Ontario, CA 91761 Thank you, Curtis
[Travis Millican - 09/11/2006] so if i understand this, because it is a 7 series card, i need to send it with the postage being paid by you guys the reciever correct??? Also will the status of the RMA be updated here or anywhere???
[Travis Millican - 09/11/2006] Also, I can`t seem to find the RMA form online??
Anyway i was hoping someone could clarify the instructions with reguard to shipping costs and the RMA form. I am hoping to get the box out the door today. Thanks