Ticket #65463

[iamthejarha]

This post is to inform an XFX tech that I attempted to reply to my open ticket (#65463), but the page is "temporarily unavailable." I will attempt again to respond tomorrow, but for now, my response was as follows:

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My motherboard BIOS is updated, and graphics card is using version 91.47 drivers from xfxforce.com.

3DMark test (default settings) results were:
SM2.0: 1900
HDR/SM3.0: 1953
CPU Score: 845

Here are notes I made during the tests about artifacts and other abnormalities:

*on all black/load/wait screens, noticed substantial colored pixels at random locations*

GT1: sporadic artifacts at 1:20, 1:30-1:40 marks

GT2: colored pixels, cable-like artifacts at :10-:43, :51-finish

CPU1: N/A (< 1 fps)

CPU2: N/A (< 1 fps)

HDR1: heavy artifacts from boat, blinding light :15-:20 mark
artifacts from dragon, flashing black screens with colored pixels at :50, 1:10-1:16 marks

HDR2: screen flickering colors, primarily purple; heavy artifacts
VERY heavy artifacts at 1:00-1:105 mark

Unfortunately, this is the only computer I own with a PCI-E slot, so I have no way to fulfill your final request. I hope this information helps determine the best course of action.

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[xfxsupport]

Dear iamthejarha, It appears that you were able to submit the requested information in your support thread. I will monitor this one in case you run into the error again.

[Krazykilla]

Its nice we can use this Forum as a back up to get our issues resolved and contact XFX......Thank you Scott

[iamthejarha]

Dear iamthejarha, It appears that you were able to submit the requested information in your support thread. I will monitor this one in case you run into the error again.
That's correct, and I've already received a response. I mentioned it in my reply, but I'll say it again here: thank you VERY much for the prompt response and service, it's much appreciated. :)

Its nice we can use this Forum as a back up to get our issues resolved and contact XFX......Thank you Scott
I wholeheartedly agree. To have a single place where users and support can discuss various issues outside of the standard help center is a fantastic idea. Thanks, Scott. :)

[tomato]

Welcome to Bjorn3D, iamthejarha & Krazykilla! You will find everyone here and XFX support to be both prompt and helpful ;)