ajay
10-30-2006, 08:23 PM
SORRY THIS IS A LONG POST BUT THIS SAGA HAS BEEN GOING ON FOR SOME TIME.
TICKET # 65384
[allan hook - 2006/09/18] The serial number for this card is HDH 125591. I kept getting rejected as I was putting S/N in front. My problem is I am getting coloured squares on the screen in some games. Namely Call of Duty 2, Gt legends and the beta of FSX. Pictures of these can be seen on http://www.bjorn3d.com/forum/showthread.php?t=10157 I have sent the card back to Novatech once but they said there was nothing wrong with it I must admit that the more glaring errors I had disappeared when I cleared out the drivers and started afresh but I am still getting errors in these three games.
[PAULV - 2006/09/19] Hi, thanks for your message and sorry to hear this. Unfortunately this may be due to a number of reasons. If possible please ensure that the power dongle is connected and that adequate power is supplied. Please remove all graphic card installations from add/remove programs. Restart with no driver CD inserted and not connected to the Internet, and then cancel the hardware wizard. Please ensure up-to-date mainboard chipset drivers are installed, you are logged on as an administrator and disable antivirus/diagnostic/monitoring software before installing the graphics drivers. We recommend setting BIOS optimal defaults, but note your IDE/SATA/RAID settings before changing the BIOS. Please avoid overclocking the card, the CPU or the PCI-E slot and ensure you have supplemental power leads to both the graphics card and the mainboard (where required). Also, please ensure you have installed up-to-date mainboard chipset drivers before the graphics drivers. Please try version 91.29 as this may clear problems. Please keep us posted if any problems as we will try to help as much as possible. Kind regards Paul
[allan hook - 2006/09/19] I have updated my chipset and bios but I cannot find 91.29 in the archive. All I can see are 91.47, 91.36 and 91.31. It then jumps back to 84**
[TONY - 2006/09/26] Hi, 91.31 should be fine, please keep us informed of your progres. Thanks Tony
[VINNY - 2006/10/02] Hi, this is just a quick note to ask how you are getting on with this issue? Have you managed to resolve the problem? Please keep us posted with your progress, with best regards, vinny
[allan hook - 2006/10/02] My last reply seems to have gone missing! Somebody on http://www.bjorn3d.com/forum/showthread.php?t=10157 kindly pointed me to the 91.29 which I loaded using the driver cleaner to make sure everything was deleted but it is still the same. The chipset is not overheating, it is about 43 c. but in the games I mentioned in the thread I am still getting squares. In fact Call of Duty 2 has reverted to having sqares around the smoke again, something that had cleared. There are several pictures on that thread which show what I am getting. Thank you for your interest, Allan
[PAULV - 2006/10/03] Hi, thanks for your message and sorry to hear you are experiencing problems with your product. unfortunately it would appear that the item is faulty, however please try the card in another system to verify this. If problems persist and we do recommend you to contact your supplier for information on the returns procedure. But if you have any difficulties with this, please let us know. Thanks Paul
[VINNY - 2006/10/09] Hi, this is just a quick note to ask how you are getting on with this issue? Have you managed to resolve the problem? Please keep us posted with your progress, with best regards, vinny
[allan hook - 2006/10/09] I am just waiting on my son`s machine to be put back together. (It`s missing a power lead to the mainboard) This is the one machine I will be able to run the PCI card on, I have been having issues with my computer, it kept freezing. I moved the memory around and it seems to have cured itself. I borrowed some memory that I know is OK but I am still getting problems with the graphics although it is not as marked at the moment even with my memory. So I shall have to wait on access to my son`s machine in order to prove the card one way or another. thankyou for your interest, regards, Allan
[TONY - 2006/10/10] Hi, thanks for the information and please keep us informed. Thanks Tony
[VINNY - 2006/10/16] Hi, this is just a quick note to ask how you are getting on with this issue? Have you managed to resolve the problem? Please keep us posted with your progress, with best regards, Vinny
[allan hook - 2006/10/18] I have just purchased Flight Simulator X and the squares are showing up randomly in this game. When I came out of the game the desktop had lots of raster type lines accross it. Would I be able to return the card direct to you as Novatech have told me that they will forward it on to you if it`s faulty and this will just mean that I am without a computer for a few more days. I will be going on a weeks holiday from 21 October so this would be a good rime for me to do it regards Allan
[TONY - 2006/10/19] Hi, sorry to hear you are having problems, did you manage try in another PC and can you please re-register the product correctly? Enter the serial number first and then `continue`, the product should then be automatically registered correctly. Thanks. Tony
(I THEN REREGISTERED THE CARD WHICH MEANT I HAD TO GREATE ANOTHER TICKET)
[VINNY - 2006/10/25] Hi, this is just a quick note to ask how you are getting on with this issue? Have you managed to resolve the problem? Please keep us posted with your progress, with best regards Vinny
TICKET # 68185
allan hook - 2006/10/20] this is relating to ticket #65384. I have registered the card as requested and phoned your helpline this morning. I need an RMA number some time today as I would like to return the card directly to yourselves. please treat this as a matter of some urgency as I am going on holiday tomorrow and would like to get the card in the post before I leave Thankyou Allan
[TONY - 2006/10/24] Hi, either can you please report the fault on this ticket and state any measures used to identify the card as the culprit, or please use the other ticket, 65384. Thanks Tony
( NOW IS IT ME BEING THICK OR SOMETHING? HE KNOWS IT'S TICKET 65384 I'M REFERRING TO BUT HE CAN'T LOOK AT IT. WHY DO I GET THE FEELING I'M BEING GIVEN THE RUN AROUND? )
TICKET # 65384
[allan hook - 2006/09/18] The serial number for this card is HDH 125591. I kept getting rejected as I was putting S/N in front. My problem is I am getting coloured squares on the screen in some games. Namely Call of Duty 2, Gt legends and the beta of FSX. Pictures of these can be seen on http://www.bjorn3d.com/forum/showthread.php?t=10157 I have sent the card back to Novatech once but they said there was nothing wrong with it I must admit that the more glaring errors I had disappeared when I cleared out the drivers and started afresh but I am still getting errors in these three games.
[PAULV - 2006/09/19] Hi, thanks for your message and sorry to hear this. Unfortunately this may be due to a number of reasons. If possible please ensure that the power dongle is connected and that adequate power is supplied. Please remove all graphic card installations from add/remove programs. Restart with no driver CD inserted and not connected to the Internet, and then cancel the hardware wizard. Please ensure up-to-date mainboard chipset drivers are installed, you are logged on as an administrator and disable antivirus/diagnostic/monitoring software before installing the graphics drivers. We recommend setting BIOS optimal defaults, but note your IDE/SATA/RAID settings before changing the BIOS. Please avoid overclocking the card, the CPU or the PCI-E slot and ensure you have supplemental power leads to both the graphics card and the mainboard (where required). Also, please ensure you have installed up-to-date mainboard chipset drivers before the graphics drivers. Please try version 91.29 as this may clear problems. Please keep us posted if any problems as we will try to help as much as possible. Kind regards Paul
[allan hook - 2006/09/19] I have updated my chipset and bios but I cannot find 91.29 in the archive. All I can see are 91.47, 91.36 and 91.31. It then jumps back to 84**
[TONY - 2006/09/26] Hi, 91.31 should be fine, please keep us informed of your progres. Thanks Tony
[VINNY - 2006/10/02] Hi, this is just a quick note to ask how you are getting on with this issue? Have you managed to resolve the problem? Please keep us posted with your progress, with best regards, vinny
[allan hook - 2006/10/02] My last reply seems to have gone missing! Somebody on http://www.bjorn3d.com/forum/showthread.php?t=10157 kindly pointed me to the 91.29 which I loaded using the driver cleaner to make sure everything was deleted but it is still the same. The chipset is not overheating, it is about 43 c. but in the games I mentioned in the thread I am still getting squares. In fact Call of Duty 2 has reverted to having sqares around the smoke again, something that had cleared. There are several pictures on that thread which show what I am getting. Thank you for your interest, Allan
[PAULV - 2006/10/03] Hi, thanks for your message and sorry to hear you are experiencing problems with your product. unfortunately it would appear that the item is faulty, however please try the card in another system to verify this. If problems persist and we do recommend you to contact your supplier for information on the returns procedure. But if you have any difficulties with this, please let us know. Thanks Paul
[VINNY - 2006/10/09] Hi, this is just a quick note to ask how you are getting on with this issue? Have you managed to resolve the problem? Please keep us posted with your progress, with best regards, vinny
[allan hook - 2006/10/09] I am just waiting on my son`s machine to be put back together. (It`s missing a power lead to the mainboard) This is the one machine I will be able to run the PCI card on, I have been having issues with my computer, it kept freezing. I moved the memory around and it seems to have cured itself. I borrowed some memory that I know is OK but I am still getting problems with the graphics although it is not as marked at the moment even with my memory. So I shall have to wait on access to my son`s machine in order to prove the card one way or another. thankyou for your interest, regards, Allan
[TONY - 2006/10/10] Hi, thanks for the information and please keep us informed. Thanks Tony
[VINNY - 2006/10/16] Hi, this is just a quick note to ask how you are getting on with this issue? Have you managed to resolve the problem? Please keep us posted with your progress, with best regards, Vinny
[allan hook - 2006/10/18] I have just purchased Flight Simulator X and the squares are showing up randomly in this game. When I came out of the game the desktop had lots of raster type lines accross it. Would I be able to return the card direct to you as Novatech have told me that they will forward it on to you if it`s faulty and this will just mean that I am without a computer for a few more days. I will be going on a weeks holiday from 21 October so this would be a good rime for me to do it regards Allan
[TONY - 2006/10/19] Hi, sorry to hear you are having problems, did you manage try in another PC and can you please re-register the product correctly? Enter the serial number first and then `continue`, the product should then be automatically registered correctly. Thanks. Tony
(I THEN REREGISTERED THE CARD WHICH MEANT I HAD TO GREATE ANOTHER TICKET)
[VINNY - 2006/10/25] Hi, this is just a quick note to ask how you are getting on with this issue? Have you managed to resolve the problem? Please keep us posted with your progress, with best regards Vinny
TICKET # 68185
allan hook - 2006/10/20] this is relating to ticket #65384. I have registered the card as requested and phoned your helpline this morning. I need an RMA number some time today as I would like to return the card directly to yourselves. please treat this as a matter of some urgency as I am going on holiday tomorrow and would like to get the card in the post before I leave Thankyou Allan
[TONY - 2006/10/24] Hi, either can you please report the fault on this ticket and state any measures used to identify the card as the culprit, or please use the other ticket, 65384. Thanks Tony
( NOW IS IT ME BEING THICK OR SOMETHING? HE KNOWS IT'S TICKET 65384 I'M REFERRING TO BUT HE CAN'T LOOK AT IT. WHY DO I GET THE FEELING I'M BEING GIVEN THE RUN AROUND? )