Problem with XFX 7800GT

[Afturmath]

Whenever I play a game (DirectX, haven`t tried OpenGL), the game will crash to a black screen/no signal state. The audio will loop, and I will have to hard reset the computer. This problem has been occurring at random intervals for approximately 15 weeks. I have been troubleshooting on and off trying to isolate the problem. I have run Prime95, Memtest86 and Orthos for over 60 hours to verify my CPU and RAM were not the cause. I removed all auxiliary components such as spare hard drives, sound card, and all case lighting to verify it was not a power issue or issue with those components.

System Specs
X2 4400+ Toledo (Swiftech MCX-6400V with AS5 and Vantec 92mm Tornado)
DFI LanParty NF4 SLI-DR Expert
XFX 7800GT PV-T70G-UDE7
4x512 OCZ 3200 Platinum Rev 2
Soundblaster Audigy2
OCZ 520w Powerstream

All of my testing was performed without overclocking on any components. I even tried underclocking the video card.

I'm downloading 3DMark06 now for further testing.

[Afturmath]

3DMark06 caused the same crash on the first test 4 times in a row.

I put in a ticket on XFX support #91941

[jahilrayne]

my 7800gtx is doing the same thing, i have a trouble ticket into xfx now and the card will be getting rma'd monday i hope. my card has only been doing it a week and im having mmo withdrawals.. :) open a ticket, and good luck with your card.

[xfxsupport]

Afturmath, I have responded to your ticket, please let me know once you have verified your info.



XFX Support

[Afturmath]

I will test it in another system first as you recommended. I'll have the result later tonight.

[Afturmath]

Swapped the XFX 7800GT with my brother's other brand 7800GT and had no problems. He, however, crashed about 15 minutes into a game (using my XFX 7800GT).

I'll update my ticket with the info.

[xfxsupport]

Sorry to hear that, but it looks like the RMA has been issued. PM me once you have sent the card in so I can keep an eye out for it.



XFX Support

[Afturmath]

I sent the card via USPS on Tuesday. Tracking says it arrived today. Thanks for your help.

[Afturmath]

Just got an update-

Your recent returns ref: XCR1100 has recently completed the testing process with the following status: {GKH260408 = FAULTY}. A technician will be in contact shortly to discuss completion of this returns. If you have any queries regarding this test result - please send a message to the support team. Thank You. XFX Support Team

Any word on what, specifically, happened in testing or was the root cause of the problem?

[werty316]

Reply to you ticket and then you might know ;)

[Afturmath]

It crashed on 3Dmark testing for XFX the same way as for me. They're sending me a 7900GS replacement. Looks like they have another satisfied customer.