7900 GT: Some warranty.......

[rashed85]

So I play World of Warcraft, Dungeon Runners, Titan Quest, Oblivion, few others, and custom built this rig last April, with it, the XFX 7900 GT. Thing worked wonderfully, and I thought I had it made with the so-called warranty. So then about a month ago or so my card begins to freak out, and now whenever it feels like doing it, random textures are stretched to infinity, special effects freak out (covering the whole screen sometimes), and when I called XFX about the warranty, they tell me im sh** out of luck basically. You see, I not only game on this rig, I do business (trading), etc as well. This is my livelihood, and now XFX is telling me I have to WAIT 2 weeks while they see if I'm telling the truth. Again, thanks SO much, I mean, I could have gone with ATI and actually had them RMA a temp card (or replacement) to me during the service so I didnt have $ loss from a 2 week downtime, but instead I chose to go with u guys. One mistake I'll never make again.

[werty316]

What exactly is XFX accusing you of?

You have to explain a valid reason and not your "card begins to freak out" before XFX can "really" help you.

Have you ran any tests like 3dmark05 or 3dmark06 to see if you get any artifacts?

[rashed85]

My 7900GT, at random it seems, SEVERAL times per day, REGARDLESS of the game or graphic app I run, STRETCHES random pixels, textures, and/or polygons to infinity, causing a spiderweb - like mess of garbage on my screen.

Ticket 88420 - Created 4-12-07

In my anger and frustration I deleted the emails - 1st I was guided through several troubleshooting steps, all of which were followed already to the letter prior to my even opening a ticket. I was then told that I should try it in another computer, of which too had already been performed, on two different computers no doubt, with the same exact results. Mind you at this point I was already peeved that this card crapped out on me not even before is was 1 year old. I then received an RMA after voicing my displeasure at having to jump through hoops already visited, only to learn that I would have to be without a computer for 2-3 weeks pending testing of the card. So I ask, what the hell is that? With Voodoo (now long dead I know), ATI, and Nvidia itself (I should have purchased one direct from them), an RMA involves being shipped a replacement card while the defective is being tested. Upon learning this, I spoke with a CSR over the phone, who basically was a broken record "Well, we need to test the card.....we don't know if it's the card or your system". Ok.......so riddle me this: XFX puts me through troubleshooting steps TWICE..........I try the card on TWO COMPLETELY SEPARATE SYSTEMS, all with different MB, ram, CPU, pwr , and cooling setups from my own rig, and THAT STILL WASN'T good enough??? The guy on the phone might not have said it out loud, but that screams to me, a paying customer, " No Mr., we don't trust that you have done your part...........we need to take that from you for a few weeks, and IF we can get it to do the same thing, ONLY THEN will we believe that it's doing what you claim it's doing".

I didn't want some "upgrade", I didn't try to scam the company into sending me something new long long after the date of purchase, and I sure as hell went through over 2 weeks of testing, refitting, retesting, and inquiring from others in the field about this defective product. I did what I was supposed to do. And XFX basically decided "We don't believe your cards producing artifacts at random", and here I sit, with a card that now does this at LEAST 3 times per day, and sometimes requires a complete restart of my system in order to fix the issue, and only rarely does even THAT work now.

So yea......I'm beyond frustrated at this point. I'm beyond wanting to "try something else". I've done all that CAN be done. I just wanted the dammed thing REPLACED. A vid card of this calibur SHOULD NOT have gone bad AFTER ONLY ELEVEN MONTHS in a decent system with lots of cooling. So I want to hear from someone higher up in XFX besides people on the phones. Or will I simply get more of the same runaround that I experienced??

[rashed85]

*bump*, I assume I won't hear from a rep or someone from xfx at all on this, but I'm going to keep this up until someone does.

[rashed85]

......and it's funny......my ticket was there on the xfx help desk site, but NOW since I posted this, my ticket is GONE. This is what I get for investing in this I take it.......what's next?

[xfxsupport]

Sorry for the delay in a response but we had Monday off. I did see your ticket 88420 and its still there no one has closed it. You ticket shows that you were issued an RMA number on 4/17/07 and we have been waiting for you to send in your video card. Have you already sent in the video card?


XFX Support

[shrach]

You see, I not only game on this rig, I do business (trading), etc as well. This is my livelihood, and now XFX is telling me I have to WAIT 2 weeks while they see if I'm telling the truth. Again, thanks SO much, I mean, I could have gone with ATI and actually had them RMA a temp card (or replacement) to me during the service so I didnt have $ loss from a 2 week downtime, but instead I chose to go with u guys. One mistake I'll never make again.

I feel for you and everything, but you could just buy a $10 video card to keep your business "trading etc" for two weeks instead of $ loss from 2 weeks downtime. I don't what your dollar loss is over two weeks, but you could even get a cheap backup laptop. If you have no backup plan, you could easily get stuck in a hole with the markets so volatile at the moment.

[rashed85]

Sorry for the delay in a response but we had Monday off. I did see your ticket 88420 and its still there no one has closed it. You ticket shows that you were issued an RMA number on 4/17/07 and we have been waiting for you to send in your video card. Have you already sent in the video card?


XFX Support

No, I haven't sent in the card. I'm not gonna screw myself out of time and $ because the company I trusted doesn't believe that their product could be defective. So once this finally craps out I'm going to go with someone other than XFX. A company that actually believes its customers after making them jump through troubleshooting hoops multiple times.

[Xero (1)ne]

So if you're not going to RMA...then....see you around! :icon_tiphat:

[werty316]

Too bad people don't have any freakin patience.

[Fugi]

They sent you an RMA, what more do you want? Pickup a $10 card if the issue is looseing money. With every RMA I've ever done you need to send in the product to revive a new one.

[werty316]

Too bad rashed85 doesn't know anything when it comes to an RMA process.

Even if he buys from another manufacturer and has to issue an RMA with them, lets hope he'll learn.