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View Full Version : Dead Xfx 7950 Rma Help


KainXS
10-12-2007, 09:35 PM
I have or at least had a XFX 7950GT and I was playing bioshock last night, all of a sudden my PC shut off and then when i turned it back on the screen was changing from blue to red and a little white with lines going everywhere so i guess i could say there were artifacts covering the screen. So i took it out and put in my FX 5700 and it worked fine. I put it back in and it looked like it was even worst than before so i got freaked out and turned it off. I removed the heatsink on the card took off the plastic things on the memory and they look strange, they are a grayish color, so i changed the thermal paste with Arctic silver 5 and put everything back together and it looked not as filled with artifacts but it was still really bad.

I have had this card for about a month now with no problems and i bought it from a friend of mine in CA, can i RMA this card because it is definitely dead from what i can see

xfxsupport
10-12-2007, 10:39 PM
Sorry to hear about the problems, please start a support ticket at www.xfxforce.com and let me know the ticket number.

KainXS
10-12-2007, 10:56 PM
okay, im going to start a support ticket, but I'm going to add some more info

the specs of the computer it was in are

Core 2 Duo E4400
AsRock 4CoreDual SATA2
2GB AMPX DDR2 667
OCZ GameXStream 700W

I just put the card in another PC and it has the same problem

When the card was working, it was idling at 55C, but i heard that this card runs hot so i though that was normal

KainXS
10-13-2007, 09:05 AM
the ticket number is 113079

KainXS
10-15-2007, 01:49 PM
hello, . . . . anyone:(

i just plugged up the card to confirm, yeah its still screwed after sitting for 2 days

Scott
10-15-2007, 02:23 PM
Shannon gets the weekend off from me. So he should be checking in today.

xfxsupport
10-15-2007, 11:17 PM
Sorry for the dealy :). I went ahead and issued your RMA. Details are in your ticket now.