7800gt Crashes, ticket #108189

[arganox]

Hi there, most of the information is in the ticket conversations I've had, but I will briefly explain the problem.

Normally within 10 minutes of any graphically intensive game (such as half life 2 in this case) the card seems to simply die, and the monitor hits a black screen and the audio starts to loop, then I will have to hold the power button down to reboot to get back to windows.


The problem is similar, if not identical to these two cases:

http://www.bjorn3d.com/forum/showthread.php?t=13594&highlight=7800gt

http://www.bjorn3d.com/forum/showthread.php?t=12077&highlight=7800gt


The latest response from support seems to suggest it's an issue with voltage regulation?

"it may help to let us know figures for GPU, CPU, mainboard under load."

Where can i find these figures? thanks, Daniel

[tyle6]

Your core should be 1.4V and im not to sure on the memory voltage. YOu can check both of these with a meter on the back of the card.

http://www.blazingpc.com/forum/showthread.php/faq_7800_gt_volt_mod-5321/index.html?

This is a link to how to "volt mod" your 7800gt i dont think thats going to help you but in the diagrams the memory and core voltage read points are clearly labeled. If you can get your hand on a volt meter you will be able to test your cards volatge using those4 points.
Dont know how much help this will be but i though i would throw it out there

[xfxsupport]

Another good way to know if the video card is related to your issues is if you can test it in another system or test a similar video card in your system. Is this possible? Let me know and I can shoot and email to the Europe support team.

[arganox]

Hello, thanks for the quick reply

I have already tried the card in another system:
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[JAMES - 2007/09/18] Hi, thanks for your message, sorry to hear our previous advice has not helped. can you try the card on a friends system if possible and see if the card behaves the same way, and let us know how this goes. kind regards. james

[daniel - 2008/01/29] Hi, its been a couple months because I have been busy, but I have tried in the card in another system (with a k8 triton gigabyte motherboard, mine is a asus-a8n-premium) and experienced the same crashes (monitor goes black, sound loops, need to reboot by holding the power button) not sure what else there is I can do. Thanks, Dan
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and since then I have tried an 8500gs (or gt, forget which one) on my machine and it worked just fine.

thanks. Dan

[xfxsupport]

Thanks for the heads up, I will send an email over to the Europe support team to ensure they are aware of this.