8800 Ultra DEAD after 3 weeks stable

[Madpyro]

Finally i was going to make my new system with an XFX 8800 Ultra in it.

This was mounted onto an EK Acetal block for water cooling and ran stable for 3 weeks.

Suddenly one day when i was just chatting in windows the screen started artifacting like crazy and froze, BSOD and reboot.

Upon reboot it was still artifacting all over, and now only able to boot into failsafe mode.

I can provide pictures and videos of the whole deal in case that would be of interest, my question is, what do i do now? The warranty is voided because it was watercooled or?

Btw i am an EU resident

[srpeters18]

From what I understand about XFX cards, they are modder friendly. You can still RMA the card as long as you put the original heatsink and fan back on it.

[Madpyro]

Btw these are the specs of the build:

Intel QX9650 Core 2 Extreme 3 gHz
XFX 8800 Ultra
Asus p5k-deluxe
2gb Crucial Ballistix Pc-8500 DDR2
Enermax Galaxy 1000W PSU

[Miker]

Being that you are in EU you do not have the modder friendly warranty, no way to get it replaced. You need to buy a new card. :-/

Look at the BFG Tech watercooled ultras.
http://www.bfgtech.com/bfge88768uwce.aspx

[xfxsupport]

Put the video card back to stock condition and make a support ticket at www.xfxforce.com. Let me know the ticket number and I can team with the Europe team to see what can be done.

[Miker]

Put the video card back to stock condition and make a support ticket at www.xfxforce.com. Let me know the ticket number and I can team with the Europe team to see what can be done.

Shannon, you are the nicest person in the world.

[srpeters18]

This is why I love XFX. Of course, I don't currently run anything XFX cause evga was all they had at the local shop.

[Madpyro]

I supplied the ticker number in a personal message, let's see how this works out, and if i can find all the screws for the card, doh :?

[Methious]

Hey keep us posted, I went XFX this time and if their good on their return policy I'll never use any thing else!

[Madpyro]

This is my first defective hardware ever, i've previously spilled water on Asus motherboards and they've withstood punishment like nothing else

To be fair on XFX though i'm gonna call this bad luck :>, the products seem good quality and the performance is awesome, the fact that this goodwill is shown counts for an awful lot too :grin:

[Miker]

As computers get faster and smaller they fail more.

[Madpyro]

Thought i'd just add the ticker number here to be sure ; #136356

[Madpyro]

Still no word from XFX after 5 days =/

[Alluring Angel]

Still no word from XFX after 5 days =/

Poor you...
:???:

[Madpyro]

XFX contacted me and told me to return the card to the supplier, guess i'll do that..

[donpm]

Put the video card back to stock condition and make a support ticket at www.xfxforce.com. Let me know the ticket number and I can team with the Europe team to see what can be done.

A + for service, SLI is looking better.

[Madpyro]

The dealer contacted me today with the message that the pins on the card have a slight discolourations and they will not be replacing it saying that i've damaged it.

Aha - So how do they suppose i should have done that`?

[Madpyro]

Just thought i'd let you know that the card is now at XFX's returns centre, finally! After 1½month...