Where did support go?

[coxmaster]

I posted here quite a while ago about RMAing my motherboard. It was approved quickly, and i shipped it out ASAP.

XFX recieved the motherboard on the 29th.. over 1 full week ago. On the 31st it was confirmed as a dead motherboard, sounds right to me. This is where the trouble begins. Ever since then XFX keeps telling me, we are just "finishing up some paperwork" the motherboard should ship out tomorrow. I have heard this for 4 days and I am tired of waiting for tomorrow. Anybody from XFX have any idea what is going on??

My ticket # is 133207 if you are curious.

Thanks

[SeeYouInTheER]

well considering XFX support isnt the best, im not surprised, i sent a video card back, didnt get a replacement for 3 months, i bought a new one after the first week, but i SLId them once i got the replacement ^_^

[Trevize]

I've had a ticket open for a week... so far no response.

:frown::flag_bs:

[Scott]

I've had a ticket open for a week... so far no response.

:frown::flag_bs:

Did you post the ticket # on these forums so my techs can look into it?

[Trevize]

Did you post the ticket # on these forums so my techs can look into it?

No. But I started this message thread: http://www.bjorn3d.com/forum/showthread.php?t=21059


The ticket number is: 135927

[Miker]

A. "XFX/'s Support" is the best.
B. If you are having a problem, try to fix it, not complain about it.

(Both apply to everything in life)

[coxmaster]

Ok, so what im gathering here is that im gonna have to wait for a substantially longer time. Great, just great.

Thanks to any XFX support people who help me out though :help:

[coxmaster]

A. "XFX/'s Support" is the best.
B. If you are having a problem, try to fix it, not complain about it.

(Both apply to everything in life)


A. Up until now, yes XFX support has been very good.

B. I am not having a problem, the motherboard is defective (according to me and XFX..)

Thanks for your input though!

[tomato]

coxaster, it's been a just over 1 week. That is nothing as far as RMA replacement goes... XFX isn't exactly a small company. Just be patient and I'm sure that your support ticket will be taken care of as needed. You're posting here, so then you have access to another computer to tide you over in the meantime until your new replacement mobo arrives.

[coxmaster]

I can understand having to wait.. there is no problem with that. What really gets me is that they have already confirmed the board as dead. It really cant take a week to find a replacement, fill out paperwork, and ship it out.

[Santino11447]

You also have an edge over everyone else just by posting on Bjorn3d. Support on this forum is known for getting outstanding results. Just be patient.

[coxmaster]

You also have an edge over everyone else just by posting on Bjorn3d. Support on this forum is known for getting outstanding results. Just be patient.

That is very true. I posted here soon after my original ticket and in less than 30 minutes i was approved for an RMA.

[xfxsupport]

I've had a ticket open for a week... so far no response.

:frown::flag_bs:
Please do not exaggerate on the forums as your ticket has never gone more the two days without a response to it.

coxmaster,
I will ensure you RMA gets out today, if there are any problems, I will let you know.

[Trevize]

Please do not exaggerate on the forums as your ticket has never gone more the two days without a response to it.

coxmaster,
I will ensure you RMA gets out today, if there are any problems, I will let you know.

I'm sorry. I neglected to count the responses from the tech that asked me to try things I had already clearly said I had tried.

[coxmaster]

What can I say..

XFX pulled through again!

As usualy posting on here definately expedited the process. Thanks XFX Support, and everyone at XFX. I would definately buy from you again

[Scott]

My XFX Techs are the best.

[xfxsupport]

Replacement is on its way, I sent a PM with the tracking info which can also be found in your support ticket.

[the_dope_chaud]

well considering XFX support isnt the best


huh, what ???

state your comparisons please, IF you have any.....
around here, WE KNOW xfx support is the best.

[Miker]

huh, what ???

state your comparisons please, IF you have any.....
around here, WE KNOW xfx support is the best.

I 2nd that, XFX cares about making their customers happy #1. Exaggerating doesn't help either.

[coxmaster]

Yep, i got the PM and the tracking number! Thanks a lot XFX!

[Trevize]

I 2nd that, XFX cares about making their customers happy #1. Exaggerating doesn't help either.

Where do I sign up for good XFX support?

[Miker]

If you are nice, give them everything they need they will be quick as they can. You have to understand that the process can not be a 2 day ordeal.

[coxmaster]

SWEET! My replacement is gonna be here early next week finally!!!

One thing caught my eye though... the weight (reported on the tracking site) Apparently the motherboard weighs 6 pounds.. rather than the 2.5 when i sent it back..

Even when i ordered it initially (with all the cables and stuff) it was only 4 pounds.

Might be interesting to see whats in it :P

[srpeters18]

A brick?:ahhhhh:

[coxmaster]

A brick?:ahhhhh:


Could be.. could be...

I guess we'll have to wait and see.

[Trevize]

Very small rocks?

Check to see if it floats.

Python jokes aside... I finally got in touch with support. My case is progressing along now.

Thanks.