gerw0007
02-07-2008, 03:58 PM
O.K.,
First off, I bought two XFX 8800 GTS (G92) about a month ago . . . then, about 2 weeks ago, one of the cards completely took a crap on me. So, I started an RMA process. I shipped out my package on Monday, January 28th, and XFX acknowledged that they received it on Friday, the 1st.
So, that same Friday, I get a message, that the card had already been tested, and confirmed faulty and that a replacement card will be sent out "Soon". . . At this point, I am thinking “WOW”, XFX is serious about its customer relations . . . This is awesome . . . I should have my card by next Friday!!!!!:yes:
But this was not to be. . .Since getting a great start, my RMA has completely run out of gas. . .and what I want to know, (because I have never had an RMA experience with XFX) is how long does it take for XFX to ship out a card? I mean, they confirmed last Friday that the card was faulty . . .So, all that is left for them to do now is to grab a new card or a refurbished one (at this point I don't care as long as it works) and put it in a little box and send it to me! Right? :confused:
So, here I t is, about a week later, and I am still just sitting here (minus my $330.00 video card that should have worked more than two weeks anyway) wondering what the H3LL is going on!? I guess I am just a little disappointed in the RMA process at XFX. . .I mean, I spent about $700.00 on these 2 cards, only to have one of them take a complete crap on me only 2 weeks later! Then, I had to spend MORE money shipping this card back to XFX . . . shouldn’t a card last more than 2 weeks. . .I never even pushed the clock speeds on these cards). So now, I am just waiting in Limbo here, waiting for a card that shouldn’t have broken in the first place.
Although the support staff I have corresponded with at XFX have been friendly and courteous, but I have had no substantial answers to any of my inquiries to XFX concerning this issue . . . and I am getting a little bit frustrated. What’s worse, is a couple nights ago, I called XFX’s support number. . .after waiting online for over 20 minutes, the call then transfers to what I think will be a live human body. . .then, to my complete frustration, I hear the following “your request cannot be completed. . .Goodbye”. . .beep, beep, beep, beep, beep . . . GOD! I wish you would have hung up on me right off the bat instead of after 20 minutes!:mad:
I have been a devoted XFX customer. . .I have 4 XFX video cards registered under my name right now (2 8800GTS (G92) 1 8800 GT, and 1 8800 GTX) I use XFX cards in ALL my builds. . Both for myself and for my work. Your products are awesome, and your “double lifetime / transferable warranty is by far the best in the industry . . . but if the RMA process is this slow with ALL returns, it is an area that definitely need Improving . . . Even EVGA has performed better than XFX. . . I sent a motherboard to EVGA on the same day as this card, and they received it the same day. . .But EVGA has already sent out a replacement, and I t is scheduled to be delivered tomorrow! So, if EVGA, who seems to have way more RMA issues than XFX can manage to do their RMA’s this efficiently, why can’t XFX? :frown:
Sorry to complain so much. .. But I am hoping that someone at XFX will read this, understand my frustration, and do what they can to help move this issue along and resolve it. My RMA number is XCR8759. I apologize if I sound so cynical or angry . . . but try to empathize. . . When a customer spends over $300.00 for a video card (or anything for that matter) he expects it to work for more than 2 weeks . . . if it doesn’t work, then he/she expects the company, who in this case offers a “Modder Friendly” double-lifetime warranty to take care of the problem . . . and send them a replacement as soon as possible. I can appreciate that XFX “IS” going to replace my card. . .and that’s great. . .but I think a lot of other people can relate. . .that when you are missing your valuable hardware. . .a week with no answers seems like an awful long time to wait. . .Even if XFX ships out the card today. . .I wouldn’t see it until late NEXT WEEK! :jawdrop:
Again, I apologize for sounding so angry . . .I still appreciate and understand that XFX is a great company. . .that makes some of the best cards on the market. . .but at this point, my confidence in their organization is shaken a bit. . .I’ll shut up now! :coocoo:
First off, I bought two XFX 8800 GTS (G92) about a month ago . . . then, about 2 weeks ago, one of the cards completely took a crap on me. So, I started an RMA process. I shipped out my package on Monday, January 28th, and XFX acknowledged that they received it on Friday, the 1st.
So, that same Friday, I get a message, that the card had already been tested, and confirmed faulty and that a replacement card will be sent out "Soon". . . At this point, I am thinking “WOW”, XFX is serious about its customer relations . . . This is awesome . . . I should have my card by next Friday!!!!!:yes:
But this was not to be. . .Since getting a great start, my RMA has completely run out of gas. . .and what I want to know, (because I have never had an RMA experience with XFX) is how long does it take for XFX to ship out a card? I mean, they confirmed last Friday that the card was faulty . . .So, all that is left for them to do now is to grab a new card or a refurbished one (at this point I don't care as long as it works) and put it in a little box and send it to me! Right? :confused:
So, here I t is, about a week later, and I am still just sitting here (minus my $330.00 video card that should have worked more than two weeks anyway) wondering what the H3LL is going on!? I guess I am just a little disappointed in the RMA process at XFX. . .I mean, I spent about $700.00 on these 2 cards, only to have one of them take a complete crap on me only 2 weeks later! Then, I had to spend MORE money shipping this card back to XFX . . . shouldn’t a card last more than 2 weeks. . .I never even pushed the clock speeds on these cards). So now, I am just waiting in Limbo here, waiting for a card that shouldn’t have broken in the first place.
Although the support staff I have corresponded with at XFX have been friendly and courteous, but I have had no substantial answers to any of my inquiries to XFX concerning this issue . . . and I am getting a little bit frustrated. What’s worse, is a couple nights ago, I called XFX’s support number. . .after waiting online for over 20 minutes, the call then transfers to what I think will be a live human body. . .then, to my complete frustration, I hear the following “your request cannot be completed. . .Goodbye”. . .beep, beep, beep, beep, beep . . . GOD! I wish you would have hung up on me right off the bat instead of after 20 minutes!:mad:
I have been a devoted XFX customer. . .I have 4 XFX video cards registered under my name right now (2 8800GTS (G92) 1 8800 GT, and 1 8800 GTX) I use XFX cards in ALL my builds. . Both for myself and for my work. Your products are awesome, and your “double lifetime / transferable warranty is by far the best in the industry . . . but if the RMA process is this slow with ALL returns, it is an area that definitely need Improving . . . Even EVGA has performed better than XFX. . . I sent a motherboard to EVGA on the same day as this card, and they received it the same day. . .But EVGA has already sent out a replacement, and I t is scheduled to be delivered tomorrow! So, if EVGA, who seems to have way more RMA issues than XFX can manage to do their RMA’s this efficiently, why can’t XFX? :frown:
Sorry to complain so much. .. But I am hoping that someone at XFX will read this, understand my frustration, and do what they can to help move this issue along and resolve it. My RMA number is XCR8759. I apologize if I sound so cynical or angry . . . but try to empathize. . . When a customer spends over $300.00 for a video card (or anything for that matter) he expects it to work for more than 2 weeks . . . if it doesn’t work, then he/she expects the company, who in this case offers a “Modder Friendly” double-lifetime warranty to take care of the problem . . . and send them a replacement as soon as possible. I can appreciate that XFX “IS” going to replace my card. . .and that’s great. . .but I think a lot of other people can relate. . .that when you are missing your valuable hardware. . .a week with no answers seems like an awful long time to wait. . .Even if XFX ships out the card today. . .I wouldn’t see it until late NEXT WEEK! :jawdrop:
Again, I apologize for sounding so angry . . .I still appreciate and understand that XFX is a great company. . .that makes some of the best cards on the market. . .but at this point, my confidence in their organization is shaken a bit. . .I’ll shut up now! :coocoo: