hshtam
02-10-2008, 06:15 AM
I recently bought a Jap version of the XFX 8800GT 512mb Alpha Dog, but I found that as I played games for about 30mins, or sometimes last till an hour, the game freezes with tiny red or green dots spread across the whole screen. After about 5 sec of this happening the game completely freezes and nothing responds, plus the sound starts looping thus requiring a restart by the reset button.
I have tried 3 different version of drivers and it seems at the moment driver 169.32 downloaded from the XFX website seem to have suppressed this problem, but nvidia's stability test still crashes within 10 secs of it starting. I searched about this problem and it led me to this forum as there were quite a few threads about the same issue before.
Now I'm wondering how does the warranty work? Will I have to take the card back to the store, as I'm no longer in the country where I bought the card from although I can courier it to my relatives there to take it back to the store for me. But is there any possibility that I could send to somewhere closer to me (New Zealand), say Australia? or is this not allowed as the card is a Japanese version thus must be processed through XFX in Japan? I don't mind paying for postage to have the card RMA'd if I am required to RMA it.
Important thing is I have the receipt and everything, including box and packaging, still with me and I have also created a ticket on the xfxforce website describing the problem and asking them to advise me on what to do next.
I have tried 3 different version of drivers and it seems at the moment driver 169.32 downloaded from the XFX website seem to have suppressed this problem, but nvidia's stability test still crashes within 10 secs of it starting. I searched about this problem and it led me to this forum as there were quite a few threads about the same issue before.
Now I'm wondering how does the warranty work? Will I have to take the card back to the store, as I'm no longer in the country where I bought the card from although I can courier it to my relatives there to take it back to the store for me. But is there any possibility that I could send to somewhere closer to me (New Zealand), say Australia? or is this not allowed as the card is a Japanese version thus must be processed through XFX in Japan? I don't mind paying for postage to have the card RMA'd if I am required to RMA it.
Important thing is I have the receipt and everything, including box and packaging, still with me and I have also created a ticket on the xfxforce website describing the problem and asking them to advise me on what to do next.