yo support did you forget me ;)

[sinae]

just wandering if you thought about my request

[xfxsupport]

Not at all, I teamed with the support group to ensure you get at least an RMA so the video card can be brought to us for testing.

[sinae]

I understand the at least but kinda sad that i had to pay 20$ shipping to my place and now 40$(air shipped) to yours while you will send ground afterwards and I'll have to wait 10-15 days when you could just do a crossshipping by ground ( would cost mostly nothing for you because you have deals and i would just need to make a switch of card so i would loose time without my working tool).

Like what 5-10$ it would cost you max, AND I THINK YOUR COMPANY IS RICHER THAN ME. I don't have any money left with me even for shipping the card to you because all the money i had i spent it on a HIGH QUALITY SUPER XFX VIDEO CARD that is sadly defect and fiddle.

I will not send you the card, pay 40$ on my own, + risk that your tester decide that this whine isn't something worth an exchange and that i have to pay more money or whatsoever that rich companies do. And ohhh they did it to me plenty of times. :)

In this new computer I,ve just built, i had 3 defect on 5, one motherboard, secondo ram, your videocard. Each in seperate orders so each with different shipping cost + seperate rma cost.
I know it's not your problem but it's still a problem when the quality of electronic components drop so much that this happens. If your company want to keep is name, it should consider what i'm saying because reply like this in forums have an HUGE effect on buyers. Nowadays most people know that they have to look on forums first for reviews of other consumers before buying for multiple reason. Like warranty rules, company services, lots of defect and other details.

I've seen a lot of xfx 8800GT on forums that have the same problems has mine and i believe when a problem is recurrent like this, the company should'nt waste the trust of the consumer and make the switch directly. I don't see why after 3 ****ing day i have the card i would lie????? what is the point in lying after 3 days.

And a problem like this is even worse than any others because how can people know that they have the same defect has mine when they have the noisy cooler on it. So people will fear this and you can get hell out of this. You should talk to your superviserabout this type of defectuosity, early after the buy (like 3 month) you should do a cross switch, it will give you a very very good name in exchange and in high priced card like these it is a must at the moment.

And consumer will stay with you for the future because it is a good service if you do this. BUT if you don't, it's just to sad and it's not a good service for me, i'll just RMA the card , pay the shipping charge to the store and I will exchange it for a card from another company.

Why would I take the risk to stay with you???? What if they send me another XFX with the same problem??? I will need to pay again 30-40$ of shipping!!! NO THANX

I don't want to WHINE like your card but if you don't accept crossShipping, I will go to a lot of forums and explain the situation to other consumers and potential buyers so that they check with the fan of the cooler disconnected their card with ATI tool for just a short period of time, wonder how many will whine?? How many will reply on those forum saying that theirs also is defect, and also post benchmark with lower score than normal!!

I Wonder considering the amount of post i already seen

Anyway check your **** and come back to me fast to let me know your final statement.

[xfxsupport]

I understand where you are coming from however we do not cross ship products (except in extreme cases like a defective replacement). This is a new purchase so you should be able to exchange it though your retailer if you do not wish to send it to us. As many XFX Customers are aware, we do offer a Double Lifetime Modder Friendly warranty for our US and Canada customers. This is by far the best warranty in the business however at this time we are not doing cross shipments. Some of you may have read my previous posts and are aware we are working on a program that will allow cross shipments but it is not up and running yet.

[Miker]

Also note, everyone on the XFX tech forum is there because they have a problem. Just because 10 people have a problem with a 8800 doesn't mean it is a huge problem. For every person on the tech forum here there are 200 people with a Card that has no problem. People don't go on the tech forum to say how great there card is.

XFX is known for having the best RMA and warranty out of any GPU/Mobo company.

[sinae]

ahahah this is so stupid, miker as written his message 2min after xfxSupport.

I HOPE EVERY XFX customer see this CRAP. It's easy to buy back the trust of your customer by praising your self like if you were another customer.

Even if XFX would have the best rma service, what is the point, any company will have good rma service after 3 days of the buy and you can always return it to the retailer anyway. BUT WHEN YOU BUY FROM LONG DISTANCE, RMA COST A LOT SO you should test and check your card before selling it because a lot of people are buying by the net and if your product arent of quality than the RMA COST AND TAKE A LOT OF TIME FOR A NEW BUYER one who has just put 300$ on a new card, sold is old one to be able to pay it and have to wait 3-4 week without computer + pay shipping back for RMA wheiter its to the store or to the company.

if it's not a recurrent problem I guess it would be acceptable but if it IS recurrent and this one IS then you should do cross shipping.

And i give you one more chance, reply to the ticket for the crossship or else i return it to the store and take a gigabyte or I'LL have to wait and stick with your defect card with lousy performance because actually I DONT HAVE any money to rma to card to you or the store. SO WHAT CAN I DO??

I'm gonna have to stick with this problem and a defect card until i have the money to ship it to you and have the time to loose my working tool.

But i hope you understand that afterwards I WILL NOT BE AN HAPPY XFX CUSTOMER

[Miker]

Did I miss something here?

[sinae]

anyway miker wheither you are or not from xfx doesn't matter a bit. My problem isn't solve and a lot of other customer have the same one. with XFX mostly but a with other company too. It seems that they under evaluated the need for high quality power regulation component on card like these.

Why would other company change to higher components if not???

and please don't tell me that it's only my problem and ...

here a reply from grump about voodoo post on his whine 8800gt problem
Yeah I have an 8800gt alpha dog and it makes all the same strange noises when playing any 3D graphics!! It does seem to get quieter them more you play but its still really annoying so I might have to rma it. Not sure if I will go for another XFX tbh.

I have read quite a bit about this problem and it does seem to be a problem and not just with XFX cards. Seems to be pot luck if you get a quiet one or not!!

I dont suppose anyone form XFX has heard of this problem have they or will admit to having some kind of fix for it. BTW I did read your fix Voodo but My card seems okay inside.

This seems so be a pretty common problem and not just with XFX 8800gt cards.
Has anyone found out why it does it yet.
Is it down to a design fault, Cheap components or a badly made card.
I have the same problem with my 8800gt Alpha dog.

-----

and your saying it's not recurrent?? And this problem is most of all with the xfx cards, i saw like one or 2 palit case and one evga but like 40+ xfx card. And this problem is not one that you can easily be aware of you need to stop the fan and run a high demanding 3D bench like ATI tool or crysis

[Miker]

I am just a fan of XFX that would never buy another companies card.

XFX has the best warranty, you have to understand computer components break. XFX will RMA your card in 50 years, what other company would do that? They pay the return shipping, they are just protecting them self by making you pay the first part as they don't want to pay $10 just to have the card work when they test it. They are working on cross shipping but you have to understand that it is so easy for someone to get the company to send a replacement card, and never send the "broken" one to XFX.

Everyone here understands you are upset, everyone here has had something not work and have to RMA it at one time or another. We all know what it feels like not to have a PC for a week or too.

From the outside it seems like you came to the table with a request that could not be fulfilled, that is not a normal request.

I would just suck-up the shipping fee and send the card to them. I am sure you will be 100% satisfied at the end of this. The faster you send it the faster you will get it back.

And don't forget to be nice and respectful. Saying you hate the company is usually not the best way to get them to help you.

[coxmaster]

I have read through the entire list of posts.. and i dont even know what to say.

First off.. Miker is not affiliated with XFX (to the best of my knowledge)

Second... be happy that XFX (and other companies) allow the RMA program to continue. There is no legal requirement, so it is at the COMPANIES expense and its their decision.

Third.. I had to RMA a motherboard and i was very satisfied with the support offered by XFX

[Miker]

I have read through the entire list of posts.. and i dont even know what to say.

First off.. Miker is not affiliated with XFX (to the best of my knowledge)

Second... be happy that XFX (and other companies) allow the RMA program to continue. There is no legal requirement, so it is at the COMPANIES expense and its their decision.

Third.. I had to RMA a motherboard and i was very satisfied with the support offered by XFX

Everyone here, in the XFX Support part of Bjorn3D, including me, came to this forum because we had a problem. XFX helped us with our problem, so we stick around and help other people with there problems.

[sinae]

Your company should understand that a post like this one can kill a name easy and put more care on customer with recurrent problems. When one as a specific problem than it's not that much dangerous but when there multiple similar defect, it's a production problem, it's a model problem. Can kill a name fast

[Miker]

A. I don't work for XFX or anything, lol. I am just a 17 year old College kid that is on this Forum to much.

B. As you said, this is not a problem with just the XFX card, many have this power problem. The card still rocks, and if you RMA the card you will see how good of a card it can be. XFX might know it has problems, but they offer a RMA to anyone with a broken one, because of the XFX 2x Lifetime Warranty.

[sinae]

coxmaster and miker, I just don't understand what your doing in this post??
What did I SAY WRONG?? tell me

It's funny the there is no legal requierement to make RMA, first of all there is in canada, you can return any product in 10 days.

Also, without RMA company would fall because no store would buy from them, which store would buy from a company that offer a high priced electronic product without warranty. Most RMA are from stores.

Also, for videocard companies warranty is also a sale pitch, so if XFX has chosen to give the best warranty policy it's because they know that's what buyers wanna hear and that's what buyers are paying for.

anyway, i give them another chance if not i'm gonna change to another company and write about this whining recurrent problem everywhere.

I'm tired of being told that it's normal to have a s h i t t y product sometimes when it's 2 on 3.

Company will have to put more effort to offer quality products and keep the pace with the new always evoluting computers architectures/standart.

[sinae]

B. As you said, this is not a problem with just the XFX card, many have this power problem. The card still rocks, and if you RMA the card you will see how good of a card it can be. XFX might know it has problems, but they offer a RMA to anyone with a broken one, because of the XFX 2x Lifetime Warranty.

ARE YOU READING????

it's mostly with XFX cards and NO THE CARD STILL NOT ROCKS, my fps are slower than normal and my card doesn't score over 9600 with 3dmark06 with default settings, even if i have a Quad core!!!!

The framerate are related to the whine noise.

If they crossship me a new card THAN I'll see if this card rock because if not, i'm not staying with XFX or i am BUT WITH THIS S HI TTY CARD because i don't have any money for the RMA shipment cost, no other card and i need my computer to work

[xfxsupport]

This thread has ran its course. You have the RMA also if anything changes I do have your ticket number.