CD ROM and DVD R/W went missing on 8200

[JimH]

I built my system about 3 weeks ago. At first everything was fine and I loaded all my SW using an IDE CD ROM. About a week ago I tried to load a CD and noticed the drive didn't respond. Looking at Vista Sys Dev Mgr I noticed both the CD ROM and DVD R/W drives showed errors that indicated device driver problems. I uninstalled them and when I did a restart it tried to load the device drivers and they both failed to load successfully and the info said to contact the device manufacturer for help installing the drivers, indicating the drivers that were installed were the latest drivers. I pulled both drives, CD ROM is IDE and the DVD is SATA attached, tried it again and same results. I would try updating BIOS but that's hard to do without any CD drives. If there is another way to do that, please let me know.

If anyone have any other ideas for me to try I would sure appreciate the help. The fact that everything was working fine for over a week has me wondering if something has gone wrong with the 8200 since it's affecting both CD drives. I have 2 SATA HDD's installed and they are both working fine.

Thanks in advance for any help.
Jim

[JimH]

More info on my hwr config: AMD 64 X2 Dual Core 5400+ 2.8GHz; 2.0 GB RAM; PS = 550 watts; No video card installed;

This morning I did the following:
1. uncabled the IDE CD ROM
2. removed MOBO battery for 10 min's
3. cleared CMOS memory with jumper
4. SATA Port 1 = LG DVD R/W
5. Set Date/Time in Boot Setup
6. Setup looked normal showing the DVD RAM and 2 HDD's
Boot sequence is DVD then HDD1
7. Saved changes and exited setup
8. Rebooted after drivers were installed (nothing abnormal was seen during driver installs)
9. Restarted Vista and after it finished startup I looked in System Device Manager and the DVD RAM was showing the same device driver error below:

Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)

I checked for online solutions and it ended saying I have the latest driver installed.... 6.0.6001.18000 dated 6/21/06

I have done everything I can think of.... I tried the CD/DVD individually and separately... same result for both drives. I have plugged the SATA connector in different SATA ports on MOBO, I swapped SATA cables.... nothing has changed the status of the CD/DVD drives... they don't exist to the system. Again, the CD ROM and DVD RAM were both working fine for over a week. I didn't know they weren't working until I tried to load a CD and then discovered they were both missing in action...

Unless someone has other things to try I will contact XFX MOBO support and request an RMA. My system is not much good as it is now.

JimH in Tucson, AZ

[Methious]

Try booting to one of the Optical drives before Windows loads. Your operating system disk should be good for that.

If it boots pre Windows then it's a Windows issue and not a Mobo issue.

If that's the case you can do an Operating system repair from your OS disk. I've had Optical drive disappear from the Device manager before, most times when they checked out good on a backup rig it was the OS causing the error.

That's not to say it can't be the board itself.

[JimH]

Thanks so much Methious!!! I would never have thought of trying that!

I tried what you said and the DVD R/W did load the Vista CD before Vista started. I tried the repair but it didn't find anything to repair. After trying lots of different things I went to MS Vista support and found a link about CD/DVD's not working after upgrading to Vista. Turned out it was a Registry problem. I went into the registry with registry editor and deleted the LowerFilters file, rebooted and everything is fine.

Thanks again for your fantastic help!!! I would not be back working without that great idea! Once I knew the MOBO and drive were OK, I went on to explore other solutions for Vista and found the fix.

Jim

[Methious]

NP glad that we could help in some small way.