Should I RMA my GPU card

[foxmobouser]

My Gigabyte GTX480 started acting up, system freezes during boot, after boot, few min after boot, gpu led lights up sometimes. At first this was random and i thought it was a HD going bad, disconnected it and it was fine for a few days but now it came back and is happening all the time. I removed the card and cleaned it and it still persists, I replaced the card with another gpu and everything works perfect, I also swiched arround power cables to see if it was a power issue and it wasn't, tried different drivers with no avail. Temps on the "faulty gpu" are 40-60 when these lock ups occur so it cant be overheating.

Should I RMA it? or is there something i missed here?

[brokenwave]

rma it if still under warranty . if not sell it to pp mguire. he'll pay you 100 bucks and give you one of his working video too (j/k) you already know what to do (hint 680) stop using us as an excuse to buy it on xmax

[PP Mguire]

Oh hardy har. At least his 480 works. I could probably do a bake on it and have a working card instead of this POS 5850.

Yea, if you can RMA the sucker. Sounds like something is getting ready to fail at any minute.

[foxmobouser]

Thx, just got an approval for the rma. I'm wondering what they will send me back as i never dealt with Gigabyte before. As for getting a 680 for xmas I'd love nothing more but no $$ atm. Was thinking of doing a build with the new AMD A10 to replace my Intel E8400, any thoughts on that?

[PP Mguire]

Depending on what that rig is used for it will be a nice upgrade.

Gigabyte usually has crap customer service. You'll be lucky if they send you a 570 back if they have some in stock.

[Methious]

Worst case Refurb 480 (usually has heat issues)

Refurb 570 or returned 570

Their return policy says replacement of equal performance or better. That's not always the case you can get a faster GPU chip but less memory.




Depending on what that rig is used for it will be a nice upgrade.

Gigabyte usually has crap customer service. You'll be lucky if they send you a 570 back if they have some in stock.

[foxmobouser]

Worst case Refurb 480 (usually has heat issues)

Refurb 570 or returned 570

Their return policy says replacement of equal performance or better. That's not always the case you can get a faster GPU chip but less memory.

HA HA HA

WORST CASE EVER those CS sent back the same card back to me " as if fixed"
It was in an idle system for less then 2hours and it crapped out!!!!
Put it in a different rig after it cooled and BAM worked for 5 min and CRAPED out all lights flashing.
Now i have to go through technical support to get another RMA.

This is BS support

[Joshua_Mahr]

I have to chime in also. I do not buy from Gigabyte any more due to their RMA and customer support. I sent them a board for RMA. Power on the sata ports was gone(burned a part right off the board). It would see the controller but would not talk to the drive. Sent it to Giga they said they fixed it. Sent it back and it still had the burnt piece and they said that the drive I was using was probably faulty. I still have 5 GigaMobos in use. Hope they last cause there is no good hope for an RMA from them. Sad, but I am sure ASUS loves all the business they get now!

[PP Mguire]

I'm the same way, I avoid Gigabyte at all costs.

[James86]

Thx, just got an approval for the rma. I'm wondering what they will send me back as i never dealt with Gigabyte before. As for getting a 680 for xmas I'd love nothing more but no $$ atm. Was thinking of doing a build with the new AMD A10 to replace my Intel E8400, any thoughts on that?
I'm actually building a friends HTPC with the A10 CPU. It's going to be used for watching movies and some light gaming like SC2, D3, and TF2. I'll let you guys know how it performs when he buys it.

[CDsDontBurn]

I'm the same way, I avoid Gigabyte at all costs.

I guess we all have different views on them. A couple months back, I had to RMA a Gigabyte A75 chipset board because it burned up, literally. The whole bottom edge of the motherboard was charcoal black with much of the copper traces exposed. I dropped off the Gigabyte board to their location - my work is 3 blocks away from their location - and got the replacement about 2 weeks later.

I wasn't pleased about the long wait time, but they gave me a fully functional replacement board. :)

[Aoshi]

I'm the same way, I avoid Gigabyte at all costs.

My last board was a Gigabyte and I had no problems with it! I decided to mix it up and recently got an ASROCK board and so far it has been working flawlessly! I also had a good deal at the store I bought it from $9.99 for 2 year warranty, anything happens to the board in the next 2 years they will replace it. Unless something silly happens to it, like it gets caught in a blender (hey, it could happen).

[PP Mguire]

The problem with warranty for a store is they replace with what they have. 2 years later an older motherboard probably wont be in stock anymore and if they are good on the warranty they will replace it with something similar which may or may not be what you need. As per the thread, I avoid Gigabyte because of their RMA, no necessarily because of their products.

[CDsDontBurn]

The problem with warranty for a store is they replace with what they have. 2 years later an older motherboard probably wont be in stock anymore and if they are good on the warranty they will replace it with something similar which may or may not be what you need. As per the thread, I avoid Gigabyte because of their RMA, no necessarily because of their products.

This is the only thing I could see happening with a MoBo. If it's too old, it likely won't be replaced with the one that was sent in. The end-user will then need to replace all the other components of the system as well, which may not be possible depending on the end-user's personal financial situation.

[peti1212]

Well I have to RMA a GIGABYTE X79-UD5 board which just ended up giving up on me after I just recently installed it in a chassis I'm reviewing. I am sending in the board sometime this week... we'll see how they take care of that. Kind of worried, but hopefully I'll have a working board.

[peti1212]

Guys, those of you that had bad experience with GIGABYTE in the past and their customer service (RMA), please send me a PM on the forums with your Name, Email, and Phone #, and if you guys still have the RMA#, and I'll try to help you guys out. GIGABYTE is on board, I let them know about the bad experience you guys had and they would like to check into this and try to figure out where things went wrong, and perhaps help out if possible. Thanks!

[James86]

When I had to RMA my 560Ti that I won here I didn't have any issues with the RMA. and it only took 2 weeks total with shipping

[PP Mguire]

Guys, those of you that had bad experience with GIGABYTE in the past and their customer service (RMA), please send me a PM on the forums with your Name, Email, and Phone #, and if you guys still have the RMA#, and I'll try to help you guys out. GIGABYTE is on board, I let them know about the bad experience you guys had and they would like to check into this and try to figure out where things went wrong, and perhaps help out if possible. Thanks!I unfortunately don't have the product or any of the information anymore.

Figures that UD5 went out. Their X79 boards seem to be...not so great.

[foxmobouser]

Well I did get a second RMA, few things with the card were out of the ordinary (overheating,component failure symptoms were not consistent) so I gave it some final testing.
It turns out that there is some kind of week connection between the card and the mobo socket, It has to been on the card because it seems to be doing the same thing in different mobo's that a put it in. The card has to be at a very specific position when in the socket (cant be sagging down etc) it seems to be very picky. Then all works fine benchmarks/video on reboot. Once the card gets out of alignment even by a few mm system will boot without video.

Should I still RMA' this

[PP Mguire]

If you want to pay for shipping then yes I would. I would tell them in person exactly what the problem is and that it's a hassle. Since you know what the problem is it's up to you whether you want to send it back in or not.

[foxmobouser]

If you want to pay for shipping then yes I would. I would tell them in person exactly what the problem is and that it's a hassle. Since you know what the problem is it's up to you whether you want to send it back in or not.

Actually they emailed me a prepaid return label

[PP Mguire]

Then in that case nothing to lose really.