How common is loosing Onboard audio?

[Figit090]

I have a ASUS P8Z77V-PRO board and after I installed a PCI card for interfacing with a serial mouse, my onboard audio died.

I've reinstalled windows over itself (i have yet to do a fresh wipe install, that's next)
I've reset CMOS
I've updated BIOS before and then again after resetting CMOS
I've uninstalled my audio drivers and reinstalled them.

I still get audio with USB speakers (duh, I guess) but all my outputs are DEAD as doornails.

Looks like I'm going to RMA the board to ASUS since amazon *probably* won't take it back now, but it still sucks. I was hoping someone here had some experience loosing onboard audio, or with amazon returns (maybe I'll get a nice agent that will allow the RMA...)

Anyway...that's where I'm at. Major bummer for such a nice board.:???:

[werty316]

Serial mouse??? Are saying you are using a mouse that requires a serial port?

[Joshua_Mahr]

Um Why?

[CDsDontBurn]

Serial mouse??? Are saying you are using a mouse that requires a serial port?Serial mouse??? Are saying you are using a mouse that requires a serial port?

Most of us use such a Universal SERIAL Bus mouse. So technically, you guys are also bashing on everybody that uses such a mouse :-P

[Goliath182]

Most of us use such a Universal SERIAL Bus mouse. So technically, you guys are also bashing on everybody that uses such a mouse :-P

Haha good catch :P Also SATA is serial, most stuff is heading back towards serial after the brief stint with parallel.

[peti1212]

Most of us use such a Universal SERIAL Bus mouse. So technically, you guys are also bashing on everybody that uses such a mouse :-P
LOL, haha

On another note, I've heard of some people, including my friend who had the exact same problem. It was just gone, and you couldn't use it.

[Goliath182]

Do you call a "USB" connection a "serial" connection? No you don't.

I think you need to read up on serial communication (http://en.wikipedia.org/wiki/Serial_communication) because yes it is a serial connection. There's some common misconception that serial means its slow and out of date, when its really not, its a completely different technology from parallel.

[werty316]

OMG bro, read what he said because I can't assume he meant USB if he doesn't specifically mention it. If he meant USB he would have specially said USB else he would have said serial speakers instead of USB speakers. When I read "serial" I thought of a 9-pin serial connection because mice exist with that type of interface connection plus everyone calls it "USB" and not "serial" because stating a device as having a serial interface is too vague.

Stop trying to put a spin my comment! It was a legitimate question but you guys are being a bunch jerks by thinking too much into it without knowing what he actually meant.

[CDsDontBurn]

https://dl.dropbox.com/u/69203732/Random/201241782837.jpg

[werty316]

https://dl.dropbox.com/u/69203732/Random/201241782837.jpg
Real mature bro; and it helps the original poster with his problem; you are a great help :clap:

[CDsDontBurn]

OMG bro, read what he said because I can't assume he meant USB if he doesn't specifically mention it. If he meant USB he would have specially said USB else he would have said serial speakers instead of USB speakers. When I read "serial" I thought of a 9-pin serial connection because mice exist with that type of interface connection plus everyone calls it "USB" and not "serial" because stating a device as having a serial interface is too vague.

Stop trying to put a spin my comment! It was a legitimate question but you guys are being a bunch jerks by thinking too much into it without knowing what he actually meant.


Real mature bro; and it helps the original poster with his problem; you are a great help :clap:

You're being too serious about this. Everybody here knows that on my first post in this thread it was meant more of a joke and everybody but you took off with it. If you look up the specs of the OP's ASUS MoBo (http://usa.asus.com/Motherboards/Intel_Socket_1155/P8Z77V_PROTHUNDERBOLT/#specifications), you'll see that it does not support a serial connection on the board itself. So, unless the OP has a USB to Serial (DB-9) adapter for use with a serial (DB-9) mouse, there's no way he's going to have a serial (DB-9) mouse attached to his MoBo.

[werty316]

A part of what the original poster said:

I installed a PCI card for interfacing with a serial mouse.
http://helpingindia.com/images/pciserialport.jpg http://ecx.images-amazon.com/images/I/71NPGMEPZRL._SL500_AA300_.gif
Nuff said.

[Goliath182]

Real mature bro; and it helps the original poster with his problem; you are a great help :clap:

You didn't help him either :clap:

As far as audio going out I've only had one board that has had it happened and that was before I got it. One of my friends onboard audio quit out on him. So I would say its a pretty rare occurrence, but not out of the question especially if the computer is older (which yours is clearly not).

I haven't had any experience with Amazon support but I know Asus support is not very good.

[werty316]

I asked him if for sure he was using a serial mouse because as you've mentioned, it could be any type of "serial connection" and he wasn't specific about it.

Le me ask you this then, what type of mouse do you think he is referring too?

[Goliath182]

I asked him if for sure he was using a serial mouse because as you've mentioned, it could be any type of "serial connection" and he wasn't specific about it.

Le me ask you this then, what type of mouse is he referring too?

The fact of the matter is it doesn't matter what kind of mouse he is referring too because that wasn't his question

"I was hoping someone here had some experience loosing onboard audio, or with amazon returns (maybe I'll get a nice agent that will allow the RMA...)"

EDIT: Wow a down vote on my post helpfulness and a nice "FU!"? Very helpful bro.

[werty316]

I have a ASUS P8Z77V-PRO board and after I installed a PCI card for interfacing with a serial mouse, my onboard audio died.
Problem solved. Maybe the topic he should have asked was Amazon customer service.

[peti1212]

Lol, calm down guys. While it's amusing a bit to read this, lets try to keep the trolling down. :P

[werty316]

The trolling started the second I got razzed; I didn't appreciate it!

[Goliath182]

Problem solved. Maybe the topic he should have asked was Amazon customer service.

I really don't see a question there. That's more of a statement, and a possible root of the problem. More importantly it doesn't matter what the card does. And you still haven't answered his question.

[werty316]

Yeah I never did because you guys went with the flow of razzing me which led me off topic which led someone into thinking that I needed a lesson on serial connections.

My question was out of curiosity(my main thought was who would use a serial mouse on a modem mobo) and as soon as he would give an answer to my question I would have been glad to answer his question but its too late now.

Hows about next I take it with a grain and salt because its all fun & games (yes I took it too far and didn't know that CDsDontBurn was just joking around) and next I won't take it so serious now that I know he was just joking.

[ryandigweed]

On board audio chips do go dead but that's after a long use of the motherboard or laptop. Wifi chips die faster in my opinion though. I have never had an audio chip die on me.

I was wondering maybe you could take out this pci expansion card that has caused such a hype in this thread and then try your audio. Also have you tried using the optical /digital audio output?? Is your audio manager working.? Is the optical slot showing a red light?

[Pablo 54]

I stopped reading the follow-up posts so I might have missed something.

PCI Card for your mouse – is it a USB card? Are other items plugged into it (if it is a USB add-in card)?

I assume Windows 7 64 bit – You uninstalled/reinstalled the drivers from Realtek plus the HD Audio Manager? You are not using drivers from the installation disc, correct?

all my outputs are DEAD as doornails – I assume you mean the jacks in the front of your case for audio and the mic? Or, all your USB ports are down?

I had a similar issue with my Asus P8Z68-V Pro. The issue was with the case not the board. The jacks for the HD Audio on the front of my case point up and are great collectors of any and all debris within a mile of the computer.

Other thought: Open up the Audio Manager Speaker Tab and let us know what is showing on the right side. If you can take screen shots, do that.

RMA with Amazon is a piece of cake if it is within 30 days of purchase. If not, you will have to go with Asus.

[Figit090]

GOOD GRIEF.
lol...Why did that happen?
I'm not even going to attempt to sort through the first page, to all those replying to my original post, hey thanks! I'd almost forgotten what this thread was about...:stuck:


On board audio chips do go dead but that's after a long use of the motherboard or laptop. Wifi chips die faster in my opinion though. I have never had an audio chip die on me.

I was wondering maybe you could take out this pci expansion card that has caused such a hype in this thread and then try your audio. Also have you tried using the optical /digital audio output?? Is your audio manager working.? Is the optical slot showing a red light?

I removed it, put in another card for kicks, removed that, nothing worked. I don't have any optical devices I can only test the 3.5" outputs on the motherboard itself and the HD audio panel (headphone jack on the front of my case).

Everything appears normal and when I put a set of logitech USB powered speakers, audio is sent out through the USB port just fine. my computer thinks it's fine...apparently. unplug the USB speakers leaving my normal desktop 2.1 setup and nothing. try headphones, nothing.


I stopped reading the follow-up posts so I might have missed something.

PCI Card for your mouse – is it a USB card? Are other items plugged into it (if it is a USB add-in card)?

I assume Windows 7 64 bit – You uninstalled/reinstalled the drivers from Realtek plus the HD Audio Manager? You are not using drivers from the installation disc, correct?

all my outputs are DEAD as doornails – I assume you mean the jacks in the front of your case for audio and the mic? Or, all your USB ports are down?

I had a similar issue with my Asus P8Z68-V Pro. The issue was with the case not the board. The jacks for the HD Audio on the front of my case point up and are great collectors of any and all debris within a mile of the computer.

Other thought: Open up the Audio Manager Speaker Tab and let us know what is showing on the right side. If you can take screen shots, do that.

RMA with Amazon is a piece of cake if it is within 30 days of purchase. If not, you will have to go with Asus.

I bought a Quatech DSC-100 off ebay: http://www.ebay.com/itm/260761056988?ssPageName=STRK:MEWNX:IT&_trksid=p3984.m1439.l2649

I found their website and it listed updated (as of 2009 or something) drivers for windows 7 so I considered that the green light for compatibility with newer systems. Figured if the driver doesn't work, fine, I'm out $5.50. It actually installed and gave power to the mouse but the mouse didn't want to register or do anything besides light up. 2nd hand, so it could be a dud.

anyway, the card as I linked above is a PCI card with two 9-pin serial ports, as someone blurted out earlier as a possibility. I just didn't want the cheap ebay generic card so I found an old design that was probably in some IBM or terminal unit 15 years ago.

I did uninstall the drivers from realtek and all audio things that were showing up in the sound section of device manager. I'm not sure it was the same as before all this trouble though, I remember three audio devices and now I only see two. I'm going to do a clean install (destructive) tomorrow, I've only tried a non-destructive install where all my data was fine. I'm hoping that if I wipe the drive or at least do a really hard install of windows it will overwrite mistakes in the codecs or whatever word is correct for the stuff that makes audio work.

My only dead ports that I know of are the audio 3.5" jacks for output; on the motherboard itself and the HD audio linked 3.5" jacks on the front of my case.
I have no mic to test inputs, plugging in a headset didn't do anything (I was hoping a speaker would work as a very poor mic and send some sort of signal but nothing).

I hear a high-pitched frequency, like a white-noise, when I plug in headphones. It's faint.

My computer also knows whenever I use a jack, if I plug in any port it says "You just plugged in ______ "


Here's a shot of the audio menus, is this what you meant?


http://fc03.deviantart.net/fs71/f/2012/340/7/7/audio_menus_by_figit090-d5n7891.jpg

[najiro]

I think this is a minor problem. I am using an ASUS P8Z77-M PRO and I believe we use the same audio drivers.
Go to the realtek panel first.

Q1) Is there an audio device plugged in your front panel audio ports?
A) If you do, it will naturally disable the back panel audio ports which are in the motherboard

Q2) Are there no audio output whatsoever in both back and front panel ports?
If there's only one output in either front or back, you can simultaneously enable output to both port by this configuration
http://www.bjorn3d.com/forum/attachment.php?attachmentid=2977&stc=1

I doubt the audio ports are dead.. have you tried other audio devices?

If you do read this message every time you plug something: "You just plugged in ______ "
The port is still fine.

I hope this helps :)

[PP Mguire]

Do the ports work without the card?

Completely legitimate question. Why do you have such a dated mouse yet have a board and setup that probably cost you around 300 bucks? USB speakers but no USB mouse....doesn't make sense.

[Pablo 54]

Figit,

If this is upsetting your system, I have to go with PP on this one. Unless you have some other serial device that needs this card, take it out.

Najiro makes the point I had in the back of my mind but, having read your stuff, I am not so sure.

Don’t laugh forum compadres but it sounds like you might be having an old fashion IRQ conflict probably 16 or 17. Some say there are no such things anymore in a modern OS but it never hurts to look.

Do this:
Start: Type in “msinfo32” Then click on Hardware Resources then IRQS. If your HD Audio and that card are sharing the same number, you may have found the source of your problem. But that does not solve the issue. Unless you are adept at REGEDIT, you are limited to physically moving cards around your board to adjust your IRQ LINES hopefully changing your IRQ NUMBER.

Suffice it to say, PP has the best one on this. If it makes you feel any better, I invested heavily in SCSI in the late 90’s early 00’s only to have it all go south in the mid-2000’s.

[PP Mguire]

I thought it a bit odd for all of the drama to be here, yet no actual useful advice. If the ports are dead from putting the card in, see if they come back if the card is taken out. If they are still dead it isn't the card.

[Figit090]

I think this is a minor problem. I am using an ASUS P8Z77-M PRO and I believe we use the same audio drivers.
Go to the realtek panel first.

Q1) Is there an audio device plugged in your front panel audio ports?
A) If you do, it will naturally disable the back panel audio ports which are in the motherboard

Q2) Are there no audio output whatsoever in both back and front panel ports?
If there's only one output in either front or back, you can simultaneously enable output to both port by this configuration


I doubt the audio ports are dead.. have you tried other audio devices?

If you do read this message every time you plug something: "You just plugged in ______ "
The port is still fine.

I hope this helps :)

I tried that before and just did it again to see what would happen and the same...and i still hear a noise in the headphones.



Do the ports work without the card?

Completely legitimate question. Why do you have such a dated mouse yet have a board and setup that probably cost you around 300 bucks? USB speakers but no USB mouse....doesn't make sense.

I uninstalled the card as soon as I realized that I lost sound, and I couldn't get the mouse to work fully anyway. right now there is nothing installed in my PCI slots.

I'm guessing you started with stating it was a legit question as not to offend; thanks you. I wanted to use this mouse because it's a unique and large lighted trackball that I wanted to help with the ergonomics of my system. I have several mice, usb and PS/2 as well, I haven't picked a winner yet and I just happened to find a bunch really cheap and wanted to see which suited my computing style the best.
I am a fan of finding older tech that is better than current, like Model M keyboards made in the 1980's...I don't make it a huge habit but I have found a few things I was interested in trying.
Does that make more sense?
The mouse I found was more ergonomic, easy to rest on, and fluid than some trackballs I've used, and seemed a better solution than the one I was currently using, and it was dirt cheap, and unique. If I had any idea it would get so complicated I would have thrown it at the damn wall and then run over it with my car.

As for the speakers, they're a logitech set that I found a while back, I'm just using them when I need to hear things, or make calls online. They are NOT my main set, lol. God no.



Figit,

If this is upsetting your system, I have to go with PP on this one. Unless you have some other serial device that needs this card, take it out.

Najiro makes the point I had in the back of my mind but, having read your stuff, I am not so sure.

Don’t laugh forum compadres but it sounds like you might be having an old fashion IRQ conflict probably 16 or 17. Some say there are no such things anymore in a modern OS but it never hurts to look.

Do this:
Start: Type in “msinfo32” Then click on Hardware Resources then IRQS. If your HD Audio and that card are sharing the same number, you may have found the source of your problem. But that does not solve the issue. Unless you are adept at REGEDIT, you are limited to physically moving cards around your board to adjust your IRQ LINES hopefully changing your IRQ NUMBER.

Suffice it to say, PP has the best one on this. If it makes you feel any better, I invested heavily in SCSI in the late 90’s early 00’s only to have it all go south in the mid-2000’s.

Just to clarify encase you missed above I have removed the card, and I'm sorry I didn't mention that in my OP, my bad!
I checked where you instructed and I see IRQ 22 Listed for my High Definiteion Audio Controller and no others under that IRQ. Since the card isn't installed I doubt it would show up there, but I'll stick it in again and see what it lists under...that could reveal the problem. Thank you for trying even the extremely odd solutions, it's an odd case and an old card so I would not be surprised if my setup got very confused when I infected it with old technology, lol!

Perhaps I should just do that fresh descructive windows install I was planning, and start fresh? that's my final resort short of calling ASUS.


I thought it a bit odd for all of the drama to be here, yet no actual useful advice. If the ports are dead from putting the card in, see if they come back if the card is taken out. If they are still dead it isn't the card.

Thanks, I have no idea why it matters why I put a serial card in or how the exact definition of USB has to be discussed prior to helping solve my problem. I'm very glad there seem to be some very helpful people here among the silly bits, I am grateful. It happens but I've been asking and answering questions in forums for many years and I haven't seen that happen in a while...

Thanks again to those helping with my problem... I appreciate it.

[PP Mguire]

But, does the sound work when the card is out? That is the question at hand. If you answered and I missed it I apologize but I didn't see if the audio actually worked without the card. If it does, then you might want to look for an alternative like a USB to serial adapter of some sort.

[altereDad]

Did you ever check to rollback the audio driver? It's common that when you install new software you may be overwriting the old drivers for the audio with whatever was setup on the other device. Also very common that the manufacturer downloads an update and causes a non-listed conflict. My old PC with Core 2 Duo had a realtek network driver update that wouldn't allow connectivity but everything listed fine. I just had to remove the drivers from the PC after a rollback and then reboot.

I would have suggested IRQ conflicts as well, so hopefully when you plug it in that isn't the case.

[Figit090]

But, does the sound work when the card is out? That is the question at hand. If you answered and I missed it I apologize but I didn't see if the audio actually worked without the card. If it does, then you might want to look for an alternative like a USB to serial adapter of some sort.

Yeah, it's in there, but this thread is a mess so I understand. No audio works, with or without the cars, except for the USB audio through those special dupey little speakers. onboard audio does not work. I have not tried an audio PCI card that is compatible with my board, but I don't want to either (I want my board to work I don't need more audio options yet).


Did you ever check to rollback the audio driver? It's common that when you install new software you may be overwriting the old drivers for the audio with whatever was setup on the other device. Also very common that the manufacturer downloads an update and causes a non-listed conflict. My old PC with Core 2 Duo had a realtek network driver update that wouldn't allow connectivity but everything listed fine. I just had to remove the drivers from the PC after a rollback and then reboot.

I would have suggested IRQ conflicts as well, so hopefully when you plug it in that isn't the case.

I tried a rollback, but had difficulties of course, I think due to AVG protection. Disabled that and got the rollback to work FINALLY, but I don't trust it because I had to try about 6 times.

I'll try that card now, see if the IRQ conflicts, and then think about reinstalling windows once I've taken care of some business for the evening. then I'll set up another computer to use while mine is...sick.

[altereDad]

I tried a rollback, but had difficulties of course, I think due to AVG protection. Disabled that and got the rollback to work FINALLY, but I don't trust it because I had to try about 6 times.


When doing the rollback, ensure you're deleting files. As you can rollback or have that option, there's a plus. Disable AVG to rollback? Uninstall AVG might be a good idea, process the rollback afterward.

Also go to ASuS website and if there's software driver downloads. If still persists after rollback, remove the audio hardware from Device Manager, reboot and allow Windows to Detect new hardware. If it asks to update use your downloaded drivers.

[PP Mguire]

Yeah, it's in there, but this thread is a mess so I understand. No audio works, with or without the cars, except for the USB audio through those special dupey little speakers. onboard audio does not work. I have not tried an audio PCI card that is compatible with my board, but I don't want to either (I want my board to work I don't need more audio options yet).



I tried a rollback, but had difficulties of course, I think due to AVG protection. Disabled that and got the rollback to work FINALLY, but I don't trust it because I had to try about 6 times.

I'll try that card now, see if the IRQ conflicts, and then think about reinstalling windows once I've taken care of some business for the evening. then I'll set up another computer to use while mine is...sick.Still rather confused by this. So the onboard audio doesn't work with the card not installed?

In other words, I'm asking if you have taken the serial PCI card back out to see if your audio going through the onboard ports (not USB speakers) works or not.

[Figit090]

When doing the rollback, ensure you're deleting files. As you can rollback or have that option, there's a plus. Disable AVG to rollback? Uninstall AVG might be a good idea, process the rollback afterward.

Also go to ASuS website and if there's software driver downloads. If still persists after rollback, remove the audio hardware from Device Manager, reboot and allow Windows to Detect new hardware. If it asks to update use your downloaded drivers.

I had trouble ensuring if the files were deleted because as soon as I reboot, they install themselves again automatically. I will probably try removing AVG and doing the process again. I have however as you said removed audio hardware from device manager and upon reboot they always install again.


Still rather confused by this. So the onboard audio doesn't work with the card not installed?

In other words, I'm asking if you have taken the serial PCI card back out to see if your audio going through the onboard ports (not USB speakers) works or not.

Sorry I spelled "cards" wrong; the audio does not work, no matter what I do. The on-board audio does not work with the card not installed.

[PP Mguire]

But it worked before? Super odd. If it does not work with the card not in, then it isn't an IRQ conflict. If you've already tried the drivers then it wouldn't be that either. Last thing to try is a fresh install and if that doesn't work then I would RMA the board as it could be a hardware fault.

[Figit090]

Just installed the card again, drivers weren't found but if I install them the card seems to work (mouse didn't function correctly but I have a feeling it might just be the mouse, it just lit up, so power, but no communication). I'm going to pull the card again and do a full re-install of windows.

I don't know what IRQ's are but, the card "PCI Multiport Serial controller" is listed alone on resource 11, and the only audio think I see "High Definition Audio Controller" is on resource 22, also alone.


Looks like I have a long night of backup and re-install crap. I'm super bummed because I use CS3 and that was the WORST trying to get it to function correctly. This will slow me down so much... :(

Everything is already messed with the rollback anyway though, even chrome is a little odd because extensions are corrupt or halfway installed now. perhaps my drivers are, too, despite the delete and reinstall... perhaps they could have left bad trace code that's screwing things up?




But it worked before? Super odd. If it does not work with the card not in, then it isn't an IRQ conflict. If you've already tried the drivers then it wouldn't be that either. Last thing to try is a fresh install and if that doesn't work then I would RMA the board as it could be a hardware fault.

Yep, all fine and dandy, put in the damn card, then realized audio wasn't working when I went online. that's pretty much where it's at now.



Thanks again for continued help in this. I do appreciate your time. :)

[Figit090]

I'm in linux now, a USB Ubuntu boot.

I'm experiencing the same white-noise high pitch and faint frequency in my headphones, and no signal is waking up my speakers. the high pitch sound starts happening as soon as the OS begins to load, it seems.

Doesn't look good...unless there's an inherent driver issue with my onboard audio and linux...looks, and sounds, like my onboard audio is dead. I tried linux earlier but then found lots of google results with "no sound ubuntu"....so I wasn't sure.

I'll peck around a little and see if I can get anything out of it.


---EDIT:

nope...using alsamixer i've turned everything I can up, disabled auto mute, nothing. USB speakers don't work either, but I suspect that's a driver issue on logitech's part...probably.

I might try another linux I suppose, kubuntu or maybe a more different distrubution (whatever will USB boot), but I'm running out of options I think. :|

[Pablo 54]

Yikes! Not to throw good money after bad, but I wonder if a serial to usb cable would work?

[Figit090]

Yikes! Not to throw good money after bad, but I wonder if a serial to usb cable would work?

all I care now is that my motherboard works, that mouse isn't really of concern anymore.

[altereDad]

all I care now is that my motherboard works, that mouse isn't really of concern anymore.

Did you manage to resolve the issue? Did you also look at flashing the Bios software/firmware???

[Figit090]

Did you manage to resolve the issue? Did you also look at flashing the Bios software/firmware???

I haven't resolved it yet but I did notice that the sound in the headphones changes or goes away when I unplug the rear audio, and I'm hoping that maybe just maybe, the speakers I used were conflicting with a ground or something in the audio system, or at least causing a problem. Still no sound from either, but I didn't expect the sound up front to change from a whine to silent. made sure it was on, too.

I'm going to last-resort and doing a destructive windows install soon, i have work to do so it will have to wait a day or two (I'm a photographer in the process of making a business for myself, I need this thing...)



I have tried flashing the bios, reverting back to stock and flashing it again, nothing.