Unbelievable.

[porcelain]

I just heard from my distributor (regarding my typical 7900GT 520M Problem) that it's my problem that my card broke because I overclocked.

WHAT?

I never overclocked. In fact, YOU overclocked! You said good bye to 450 MHz and said hello to 520 MHz (and even 560 MHz). In fact², I needed to underclock to under-nvidia specifications to even get into 3D Mode without artifacting.

The last XFX card I bought... and along with a few others I know.

Unbelievable.

[Das Capitolin]

That is such crap. I would have not given them much more information other then saying it stopped working (even if it was still functional). Mentioning anything, even underclocking, makes the chimp on the phone think that you are to blame.

[xfxsupport]

Dear Porcelain,
Changing the clock frequencies without specific instruction by an Xfx technician does void your warranty but, I cannot understand why your distributor would tell you that your warranty was void if you were running the card at the factory specs. Did you speak with an Xfx technician? If not please contact us at www.xfxforce.com => support => Help desk so that we can work to resolve your issue. If you have spoken with us or started a support ticket please let us know so we can look into your case.

[werty316]

Just get it replaced by contacting XFX on their website. The 7900GT have been plagued with problems do to heat.

[porcelain]

Dear Porcelain,
Changing the clock frequencies without specific instruction by an Xfx technician does void your warranty but, I cannot understand why your distributor would tell you that your warranty was void if you were running the card at the factory specs. Did you speak with an Xfx technician? If not please contact us at www.xfxforce.com => support => Help desk so that we can work to resolve your issue. If you have spoken with us or started a support ticket please let us know so we can look into your case.

This was my 2nd card already with the same problem. Both cards were sent off to Amsterdam to check something.

If these measures still do not help, with some mainboards, overclocking/underclocking by 5/10MHz has been known to help, or even by using coolbits to set the optimal clocks. Thanks Tony

The most horrible support I have ever received. Telling me to overclock and then saying the problem is my fault because I overclocked.

[mousiness]

all of a sudden companies are all about the money this is such a load of **** right here, makes me not wanna get anything XFX, such bull****, ive never seen a modern company thats not about the money

[Scott Sherman]

Well I can understand them not covering changing the clock speeds. But if you never overclocked or underclocked it and it did not work then they should fix it.

Since you can really screw up stuff overclocking it I can not blame them for not covering it. Off coarse I say all this and if my XFX card broke I would raise hell.

[xfxsupport]

Dear Porcelain,
I have looked for a correspondence with us about your card but I am unable to locate your support ticket. Please post it so that I can personally look into what is happening with your support. I would like to opportunity to be able to contact you if I need more information so please make sure your profile is current. I am especially concerned since you have stated that this is your second card and I want to figure out what is going on here.

[werty316]

I don't want to point out any specific companies but I guess alot of them had enough with all these 7900GT and all the problems it has. I guess thats what happens when you push cards past specs.

[tomato]

I do hope that porcelain has since seen this thread and that xfxsupport has responded to his dilemma... and hopefully come up with a satisfactory solution for both parties :)

[xfxsupport]

Dear Porcelain,
I have been watching this thread for your support ticket number. I haven't heard from you so please let me know if you have come to a resolution. Please give me the opportunity to assist you.

[ghidora]

Dear Porcelain,
I have been watching this thread for your support ticket number. I haven't heard from you so please let me know if you have come to a resolution. Please give me the opportunity to assist you. I suspect you won't hear from him. Looks like all his posts on this site are complaining about XFX. I think he may just be trying to start some kind of "bash XFX" war on this site.

I've written his posts off as useless until there is some evidence to back up his claims.

[porcelain]

No No, if XFX would come up with a fixed card, then it's a-ok. I just don't understand why I get the blame and all.

My support ticket number is 55814 (and 54837, that was the first).

[Das Capitolin]

No No, if XFX would come up with a fixed card, then it's a-ok. I just don't understand why I get the blame and all.

My support ticket number is 55814 (and 54837, that was the first).

I would agree that this is a stressful problem. However, xsupport asked you for information you didn't respond to until over a week later. How can they help you when all you do is complain, and leave out the information they requested?

Now that they have your support tickets, lets see what happens.

[porcelain]

I have work to do... I'm not into checking forums everyday 24/7.

And as soon as XFX responds to my questions sooner than 72 hours to a a week, I might reconsider checking this topic everyday.