XFX Help Desk not responsive

[quazEE]

It has been 5 days since I created a ticket (#: 59167) in the XFX Help desk system. It’s about my 7900 GTX card (not OCed), which suffers from the infamous problem of freezing and creating artifacts during 3Dmark06 tests and during and after playing a high-end 3D game (such as F.E.A.R.). I just checked the status of my ticket and it is still “With Technician”. Considering the magnitude of the problem (web is full with forums on this issue), it is understandable that the tech-support guys have their hands full, but as a customer who has paid $450 for a GPU, I think that I deserve at least some response from XFX when my 7900GTX throws in the towel because of a well know problem.

I know there are more than a few guys out there with XFX 7900GTXs who hard boot their system every time after 15 minutes in to a 3D game. At this point, according to my humble opinion, the wise thing for XFX to do about this issue would be:

1. To issue a press release (if possible by forcing nVidia to do it) to inform the annoyed customer base.
2. To come up with a response strategy, which quickly processes the existing tickets due to this problem.

Otherwise, It may sound harsh but, when the next upgrade cycle comes the industry is more than likely to see a shift towards ATI.

[werty316]

As long as you post your ticket number here , XFX should be able to help you out. The response from XFX support seems to be faster when you post your ticket number here as they view the forums quite offten.

[Scott Sherman]

Yep XFX support comes here and will look at yout ticket # and check into it.

[Das Capitolin]

Post you ticket number here and XFX should be able to help you out. The response from XFX support seems to be faster when you post your ticket number here as they view the forums quite offten.

Since he did post his ticket, I think it will be a short matter of time before he hears back for XFX. It may be later today, since it is Monday after all.

[tomato]

Yes, and he did not specify whether or not the "5 days" were 5 BUSINESS days, or 5 regular days... since 3 of those days would fall on Fri/Sat/Sun, which would pretty much be write off days...

[xfxsupport]

Dear quazEE, I am sorry for not responding to your thread sooner as I was out of the office yesterday (Monday) and we do not work the weekends. I have sent you some information concerning your support ticket and am awaiting your response. Also please check your profile as I cannot see any information concerning your system specs and such.

[werty316]

Since he did post his ticket, I think it will be a short matter of time before he hears back for XFX. It may be later today, since it is Monday after all.

Read his first post again and tell me he didn't post his ticket number.

[xfxsupport]

Dear quazEE, I have reviewed our support system and I did not realize the magnitude of trying to find a single Michael in the worldwide support threads was going to be much harder than I thought. I am fairly certain that your support ticket has been responded to but if not. Please give me the first few letters of your last name if you registered it or even better the first few letters of your e-mail so that I can try to narrow down my search. Again I do not want you to disclose any personal information on this thread but, I need a little more. Thank you.