NewEgg + UPS (now) ='s RMA's

[Kougar]

I am distinctly remembering a thread previously posted by Miles right now...


I bought this http://www.newegg.com/Product/Product.asp?Item=N82E16813157092 (http://www.newegg.com/Product/Product.asp?Item=N82E16813157092), and it arrived today. This is actually only my second motherboard purchase for myself, unless you would count some junkers from ebay I toyed around with and resold when finished with 'em. It arrived in their standard three day shipping and was left on the porch Friday evening.

Due to an issue with the ZZF website the matching Conroe CPU is still enroute and quite slowly walking it's way over from California, since I couldn't seem to change the CPU to 2-day shipping for some unknown reason. :???:

The outside shipping box looked just fine, and the same goes for the retail ASrock box sitting nestled inside of it. The motherboard inside that 2nd box looks even better! (Click again for the super-sized image ;) )

http://img92.imageshack.us/img92/6784/img16555kp7.th.jpg (http://img92.imageshack.us/my.php?image=img16555kp7.jpg)

http://img92.imageshack.us/img92/2085/img1666edited6th0.th.jpg (http://img92.imageshack.us/my.php?image=img1666edited6th0.jpg)

There isn't anything quite like buying a $57 motherboard that will let you run a lightly overclocked Conroe CPU with your choice of DDR or DDR2 memory, and your choice of PCIe or AGP graphics. It's not fined tuned for performance like the notable ASUS or other boards, but a little OCing will quickly make up for that. :twisted:

Unfortunately, now to the problem. As I was inspecting my new mainboard to see all of what it's got (Besides a 4pin CPU fan header, that doubles as a 3pin mount?? Interesting), I noticed a slight lisp on the corner of the board. Upon closer inspection, I found that the entire edge of the board has been bent, sharply enough to likely have damaged a few traces. I can see two traces on the top that have likely been severed, and the bend is severe enough it crinkled the top layer of the PCB all the way to the yellow connector, and tilt the cap slightly. I couldn't get a decent shot of the tracing or the crinkling though, I'd need a better place to shoot photos (or spend more time taking them) to get the detail needed. Again, click the image itself to get it full size, the two traces/discoloration is somewhat visible full size.

http://img152.imageshack.us/img152/1482/img1683blo3.th.jpg (http://img152.imageshack.us/my.php?image=img1683blo3.jpg)

http://img152.imageshack.us/img152/9655/img1673xi5.th.jpg (http://img152.imageshack.us/my.php?image=img1673xi5.jpg)

As I said already the shipping box looked fine. Infact I would like to note that my IS7 board's retail box was stuck inside a FedEx express mailer when I bought it from NewEgg, which was just barely big enough to house the motherboard box. This ASrock retail box was instead packed in a shipping box at least three times the height with plenty of peanuts for padding. So I then looked at the ASrock box itself, and saw this, obviously from where the corner of the motherboard slammed into the side of the box with some serious force. At the absolute least I can only see this hapening from the box being dropped perfectly flat onto it's side from at least chest height, so right now I'm tending to give UPS the blame over NewEgg.

http://img92.imageshack.us/img92/1677/img16504op8.th.jpg (http://img92.imageshack.us/my.php?image=img16504op8.jpg)

I'm pretty irritated right now... I managed to talk myself into getting a secret weapon for this month's contest, but I guess I'm SOL for half the month now :( NewEgg's customer service closed less than 2 hours before I got my package, so they will be getting a call tomorrow at 8am sharp.

[markkleb]

Ive probably bought about 50 mobos from Newegg, lately my new thing is buying refurbished. In all the stuff I bought (LOTS) I only had to return 3 things.
The first was a JUNK Sunbeam PS, I got so mad I threw it away and didnt return it.
The other 2 were Mobos. They gave me credit quickly and made it very easy for me. If you have to return something be happy its Newegg and not some other co.

[interpim]

thats one thing I love about Newegg... they will not hesitate to give you the RMA... I'll pay a few bucks extra if i need to for the peace of mind that If I have problems there is someone I can rely on to replace it.

[GIBSON]

thats one thing I love about Newegg... they will not hesitate to give you the RMA... I'll pay a few bucks extra if i need to for the peace of mind that If I have problems there is someone I can rely on to replace it.
Well, actually not. A reviewer here had quite some problems to RMA an expensive CPU a while ago.

Sorry to hear Kougar, man that sucks. Luckily it's a cheap Asrock though (yes, I know it still sucks but it would even more if it were a 200$ DFI) I don't think it's UPS's fault though. If it was packaged as you said you should have dropped it from like a multistory building to get that damage. I think it happened before packaging.

[Bio-Hazard]

Good luck dealing with Newegg after what Miles went through...........Newegg ain't what they used to be. Something serious had to happen with that box though, might have been that way before shipment. I just this week got a Asus A8n-SLi shipped to me from Down Under, it had no packing at all (just a paper shipping envelope) and showed up in perfect condition, I'm folding with the board now.
Again I wish you luck dealing with the problem.

[borschtBomber[SS]]

yeah, that sucks to hear. Like the other guys said, I hope you have an easier time and better luck dealing with Newegg. I think most of us are a bit curious to see how they treat you after seeing Miles' story.

[Das Capitolin]

You could wait and try to talk with someone, or you can begin the RMA process right now.

https://secure.newegg.com/NewVersion/Rma/RequestRmaList.asp

I suggest starting the process now, since you can reference your RMA number when you talk with them. I have only used the NewEgg RMA process about a ten times, so there might be a better solution I am missing.

[tomato]

Geez, that is quite the issue, Kougar :( I hope that the folks at newegg treat you better than Miles... here's hoping ;) :)

[Kougar]

Thanks for all the posts everyone. :)

thats one thing I love about Newegg... they will not hesitate to give you the RMA... I'll pay a few bucks extra if i need to for the peace of mind that If I have problems there is someone I can rely on to replace it.

I was not thinking, and should have gone ahead and posted the link to Mile's own problem with a damaged in shipment CPU from NewEgg. It can be found here: http://www.bjorn3d.com/forum/showthread.php?t=8587&highlight=newegg (http://www.bjorn3d.com/forum/showthread.php?t=8587&highlight=newegg) and is worth a full read if you are a NewEgg customer, some of it is pretty surprising.

Frankly, out of two motherboards I've bought from Newegg, it's not a good that I'm 1 of 2, and this motherboard was MUCH better packaged than the Abit one that was sent via FedEx. I think ASrock does not have a quite as safe packaging arrangement as there is not anything 100% wedging the motherboard in place, but still there is only an inch or so of room for the mainboard to shift around in, inside it's anti-ESD bag and with that pink foam protecting the back.

Granted it is only a $57+8 shipping motherboard, but this board is actually of better class than my Abit IS7 ever was just from having read the manual and looked at this thing's capabilities + specs. All the same features and then a few extra, the unparalleled compatibility with old/new hardware, and Core 2 Duo support, at a third less the price of my IS7 too. ;) And considering that the NEXT cheapest motherboard that supports a Core 2 Duo costs ~$150, eh. Who cares if the Asrock isn't fine tuned like any other Core 2 Duo board, I don't plan to game on it anyway and I should still get a 300FSB OC out of it, if not better. :mrgreen:

Thanks for the link Das Capitolin, I must not have looked hard enough because I didn't see that RMA link and assumed I had to call to get a RMA going. I plan to ask a few questions though, so I will be calling them momentarily...

[Das Capitolin]

Thanks for the link Das Capitolin, I must not have looked hard enough because I didn't see that RMA link and assumed I had to call to get a RMA going. I plan to ask a few questions though, so I will be calling them momentarily...

They don't make it obvious. You have to go into the "My Account" link, and follow the path from there.

[werty316]

Holy sh*t newegg is getting bad reps from B3D users. Why buy a Core2Duo if you don't plany on gaming on it?

[Kougar]

They don't make it obvious. You have to go into the "My Account" link, and follow the path from there.

Eh, I followed the wrong link then, I ended up at a page where you fill in some info boxes and send in a question regarding the RMA process, but not actually for requesting an RMA. :roll:

Holy sh*t newegg is getting bad reps from B3D users. Why buy a Core2Duo if you don't plany on gaming on it?

I don't plan to game on it, because I don't think I will see a difference between a E6300 + 9600XT and my current Pentium 4 3.42ghz + 9600XT setups :lol: When I buy the end all be all & overclocking board I will only then consider buying a graphics card... and technically I don't have the money anyway, but that's what plastic is for :mrgreen: Helps that I paid it off in advance as well, tho'.


Well, I sort of feel bad for posting this when they gave Miles completely different treatment, but in a nutshell all I did was call them up and request an RMA, explain the condition of the board and the retail box, and 5 minutes later was off the phone without having to rattle off any information outside of the SO#. The rep that answered (eventually, almost 5 minute wait time at 9am over there?) acted as if this was nothing new, and stated I could even receive a full refund without a restocking fee. I'm supposed to wait for a email as to what they want to do with the board though, she said they will either send a label to ship it back or might not even bother, in not so many words. I guess I could frame the thing and put it on a wall if they don't want it back...

I can't say from any certainly, but I would surmise that I called in the shipping damage as soon as possible, instead of discovering it later after an attempted install might have helped. But then again there is a huge difference between a $57 mainboard that cost almost $10 to ship, and a ~$800 CPU as well... From reading the RMA policy, usually when requesting a full refund they will charge a 15% restocking fee which they've waived, and I should get the refund on my credit card after whatever process they decide on in the email is implemented.

Edit: I'll add that if I did have the CPU, I would have been in such a rush to put everything together that I probably would never have noticed the damage to the motherboard. I forgot to ask the rep what would of happened if I powered the system up and it went boom and took out my new CPU, or some other non to pleasant event. If I end up calling them again I shall be sure to ask...

[markkleb]

They would have returned it anyways.
I had soldered some wires to the back of the mobo of a Refurb Jetway. I explained that after I had started it the Sata was not working. The supervisor came on and said "no prob".
To me they have been very good.

[werty316]

I guess am a bit biased more towards building a rig for gaming and everyone has their own uses for their rigs which is good enough.

Be sure to let us know how well that E6300 OCs ;)

[Kougar]

If I can ever find a bloody ASUS P5W-DH to buy I will let you know Werty!! As soon as I said to hell with it and decided to just buy the darn thing, everyone went out of stock until August 20th or even later, except for NCIX who doesn't take US plastic. After doing lots of addition for the various delays they listed, it'd probably be faster to simply wait for ZZF or NewEgg to simply restock and buy from them, even using default shipping. :roll:

Anandtech took this mainboard and a E6300 all the way to 2.53ghz using a Revision 5 B1 and it was hot on the heels of the E6700 performance-wise. I may end up unintentioanlly matching their exact test build as the same Corsair RAM they used just dropped to ~$180 after MIR. I guess if I build with top end parts I'll just build it completely right...

Hmm, isn't it interesting how I went from being royally annoyed with NewEgg to plotting more hardware builds? Oh well... :roll: And still no email from them yet, no email means no refund. Hmm...

[markkleb]

kougar, usually when I RMA to Newegg they email me a RMA label and cover sheet. I put the cover sheet in the box and return it to Newegg(my expence).
They usually get it in 1 to 2 days and they send me a email saying they got it.
Than within 2 days I get another email saying my card has been credited.

To anyone that ever has to go through this again the best (quickest way) is to click on the RMA link than on the lower left side of the screen is a pict of a lady, Thats their Web Chat, you talk right to them and they handle it there.

[tomato]

Wow, that is some encouraging news, Kougar. Hopefully newegg will follow through and send you a new mobo ;)

[Assassin]

RMAing with newegg is really easy which is a plus, never had a faulty part from them yet *crosses fingers* my last order was quite the ordeal. Hope all goes well :)

[Kougar]

Thanks guys... :)

Finally just gave up trying to sort through the best overclockers that are currently out there and picked one I usually wouldn't have given a second glance to. It was a toss up between NewEgg and ZZF as to who I ordered the new mainboard from, but I finally decided upon NewEgg. If anything else I order from them is damaged in shipment they can expected to permanently lose my business, along with anyone else that ships UPS. This may sound severe, but after reading of more people getting broken in shipment parts from NewEgg in other forums, I'm not exactly keen on buying from them again and this is their last chance to get it right... ;)

Still no email about the RMA from them. If I don't get one by afternoon Monday I'll call them up a third time...

[werty316]

You probably haven't gotten an email yet because its the weekend.
http://www.newegg.com/CustomerService/OfficeHours.asp

[markkleb]

Another option is outpost.com. (Frys)
They dont have as big of a selection but they ship sameday if you order before 12am est.

Also their overnight is like $8-12 to me (nevada)

I ordered a MSI mobo thurs night at 10pm and got it fri.

[Kougar]

You probably haven't gotten an email yet because its the weekend.
http://www.newegg.com/CustomerService/OfficeHours.asp

Actually their customer service runs 7 days a week, I had called them up earlier in the day, this Sunday, to inquire if they could give me an estimated ETA on when they would get more stock in.

Thanks for the suggestion Markkleb.. I'd actually forgotten to check their site before I ordered... :oops: They only have the cheapest 975X ASUS model though, and going for the same price as the top of the line P5W-DH :shock:

[Absolut352]

I have had to rma a few things with newegg. All with no problems and no questions asked. Just a few mouse clicks in your account and you print out the rma label and tape it to the box. The only bad rma experience ive had was with Monarch and a DOA pwr supply i got from them. That was when i switched to Newegg. I hear about nightmare rmas and poor customer service but im convinced those cases are isolated. But i feel your pain. I always take it personal when I get a bad board. Good luck.

[borschtBomber[SS]]

I have had to rma a few things with newegg. All with no problems and no questions asked. Just a few mouse clicks in your account and you print out the rma label and tape it to the box. The only bad rma experience ive had was with Monarch and a DOA pwr supply i got from them. That was when i switched to Newegg. I hear about nightmare rmas and poor customer service but im convinced those cases are isolated. But i feel your pain. I always take it personal when I get a bad board. Good luck.


Yep, your not alone with your Monarch experience. I think my whole clan has had bad experiences with them. I even had a bad experience with them when I won something from a forum they sponsored.

Any word from the 'Egg yet Kougar?

[Kougar]

Nope, no word yet via email or phone, although the rest of my order has processed through already and those emails I received just fine. Had figured I'd give them an extra day, but as my credit card is still showing the charge for the ASrock I will be calling them tomorrow to inquire.

[Bio-Hazard]

RMA's always seem to take longer than expected, and with a damaged part, well, you never know, just like Miles...........;)

[Kougar]

Sbrehm, you couldn't know exactly how right what you just said is. :???:

I got off the phone with them this morning to find out I was never granted a refund at all. Either I ended up with some new green person or I was deliberately mislead on my first call, because instead of getting a refund it seems I have only "filed a claim" that they are deciding whether they want to accept or deny. Only then I will get an email as to what they decide. At least this time the representative used the qualifier "3-5 business days" that the first representative made zero mention of....

[Bio-Hazard]

Sounds like Newegg is going to strike again............:(

[BigD]

the only problem i ever had with newegg was that my pacage never showed up, UPS's fault they lost it, but newegg asked me if i wanted to get those items shipped back to me or get me a refund... but my pacage ended up coming in a week later

newegg rocks, ive returned everything i didnt like to them without a problem

[borschtBomber[SS]]

oh geez, I really hope not. I will really lose a lot of trust I have built up in them if another incident like Miles's comes up. :(

[werty316]

I guess companies go to **** along with their service when they get bigger.

[Miles]

I am truly sorry this is happening to you Kougar, I had intentionally stayed away from this thread in hopes my situation was an anomaly and didn't want my bad karma rubbing off. I sincerely hoped you would have good luck in your efforts.

This sounds like the same half-assed BS they put me through to start with. I sincerely hope it all works out for you. Funny they didn't have issues like this when FeDex was their primary carrier...maybe that's why they got cheaper rates from UPS by agreeing to minimize claims...all I know is that we can't be the only two this type of thing has happened to my friend!

Just out of curiosity when you get an email from a tech call and ask to speak to that person and see if you are told they don't work their either.

[markkleb]

When you feel you have been wronged ( Newegg or whomever) than post at
http://www.resellerratings.com/

Everytime I posted there within a day or 2 someone important from the company in question contacted me and fixed the wrong personally.

[Miles]

Well that's part 2 of my scenario, I did exactly that and it said my thread would be posted at RR within 48 hours. Well I went back after 72 hours and it was gone. So I wrote the Owner/Admin and asked WTH was going on. He wrote me back and said their policy was that one individual could only post once on any single company.

After expressing my dismay, he said they were rethinking that rule; he went on to say that I should settle it with NewEgg as RR didn't get involved with disputes. He then said that NewEgg didn't get their good ratings by screwing customers.

My whole experience was like something out of a freaking comic book. I know it sounds absurd but I have each and every email to prove exactly what I'm saying. I'm sure if I had something good to say about New Egg that I would have been allowed to post it with no questions asked.

It's amazing to get an email from some obviously Asian sounding name at the Egg telling me one thing and in the same day get another email from another equally Asian sounding name telling me something 180 degrees different. The most amazing thing is that when I called and asked to speak to a real person with that name, they said, and I quote "No one by that name works for New Egg".

I alluded to the software email from one guy, I immediately replied by email and then called them to back it up; that's when I was told he didn't work there. Well this same mystery dude a few days later is the one that sent the processor back to me still damaged.

I got emails from no less than 4-5 different people and had 5-6 conversations with New Egg and never was able to talk to the individual that emailed me. The only person I talked to even twice was the Supervisor who said he was taking care of things and not to worry, in less than 48 hours I had the processor sent back to me as they overnighted it. How in the hell can the right hand know what the left is doing.

My CC company solved my problem and gave my money back, but this type of customer service shouldn't be tolerated...Now the question is where can you go that it's any better?:(

[GIBSON]

I got emails from no less than 4-5 different people and had 5-6 conversations with New Egg and never was able to talk to the individual that emailed me. The only person I talked to even twice was the Supervisor who said he was taking care of things and not to worry, in less than 48 hours I had the processor sent back to me as they overnighted it. How in the hell can the right hand know what the left is doing.
Typical for large companies. This kind of thing just sickens me! I bet they do some off-shoring for their e-mail support, so that's why you can't talk to the guy. (though i've heard about support calls being bounced to india as well)

[borschtBomber[SS]]

I seriously hope they correct this apparent issue with their RMA service. Word of mouth will start spreading and they will lose a large base of customers that basically got them where they are. Truly a sad time to see a great etailer go south like this.

[Kougar]

Miles, yer welcome in any of my threads, bad karma and otherwise ;)

I'd at least like to be fair and point out that NewEgg has not yet denied me an RMA nor given any indication that they will. I'm willing to accept that I could have gotten some new customer service rep or that I did, somehow, fail to pick up that I was only filing a claim and not infact receiving a immeadiate refund and RMA, however unlikely. Still no email as of yet though.

I will also say that everyone I have called sounded English to me, and one other call I made this Sunday to check about when they might receive a ASUS P5W-DH in stock was answered by what had to have been a completely bored college student that sounded confused that I'd even call up to ask such a thing... ;)

This is only a $65 motherboard and I did pay via CC, so I still have plenty of options left, so I am not getting worked up about this, at least yet ;) I have photos, I called them up immediately the next morning after I received the item, I've never once RMA'd anything with them before and they infact still have my account information dating back to 2003/2004 when I bought parts for my below system. So, I'm still cool for the moment...



Now, something I'm NOT cool about is the state of shipping. I debated starting a OC venting thread on this, but I'll just put it here unless anyone thinks otherwise. I received my Core 2 Duo processor yesterday courtesy of ZZF and FedEx... and guess what I noticed? The ENTIRE edge of the shipping box had been "accordion'd" in on itself anywhere from 1 to 3 inches!! The peanuts inside are the kind that crush and don't resume their original shape, and more than a few are quite smushed. I am amazed more of them weren't than there currently are...

If this had been anything more fragile than a processor I would be extremely worried about it having taken some kind of damage, but thankfully the packing peanuts kept the Core 2 Duo's box's shape intact, and Intel knows how to safely pack their processors. If it had been a motherboard inside this box, it would have been bits of colorful, expensive PCB confetti scattered all over the damn place. I'm definitely leaving some feedback on this one with ZZF, and after seeing this no one can tell me FedEx is safer or better than UPS again. I even have a good story I can tell about DHL that I won't get into, so frankly all three shipping businesses are worth you-know-what IMHO. Bah, now I got myself worked up I just might make that separate thread after all...

Remember, this box housed my E6300 Core 2 Duo bought from ZipZoomFly and sent via 5-7 (Turned out to be 8 ) day FedEx Ground.

http://img205.imageshack.us/img205/9770/img1690bgd2.jpg

http://img205.imageshack.us/img205/1649/img1691cju4.jpg

http://img105.imageshack.us/img105/4500/img1693equ0.jpg

http://img205.imageshack.us/img205/4990/img1694fkd0.jpg

http://img205.imageshack.us/img205/7892/img1697izm0.jpg

[GIBSON]

Damn, they clearly made that one "fit" into the truck. That sucks, but I guess you're lucky if nothing's damaged.

[Bio-Hazard]

You might remember the condition of my dual core AMD after I opened the package, it was also shipped by Fed Ex, but the shipping bx didn't look nearly as bad as yours.

http://img215.imageshack.us/img215/7792/dsc00011pq2.th.jpg (http://img215.imageshack.us/my.php?image=dsc00011pq2.jpg) http://img215.imageshack.us/img215/9214/dsc00008bg6.th.jpg (http://img215.imageshack.us/my.php?image=dsc00008bg6.jpg)

[Kougar]

Man Sbrehm, I missed that post. :( I'd say your box looks pretty darn close to mine, it also started to crumple on the opposite side like mine.

I opened my CPU box today and did actually fine that the plastic housing is creased where it was bent inwards on both ends. If it had been anything other then that hard plastic clamshell material it would be about in the same shape as your shipping carton.

To compare notes, was your CPU sent via FedEx ground, or by FedEx three day air? It seems like it's always FedEx ground that is being so destructive, but as my motherboard was shipped by UPS three day air I can't say the same for them.

[Bio-Hazard]

I paid the extra to get the package quick, it was like $11 bucks for second day air..........:( regular express saver was like $9.50 and ground was $7 I think.

[BigD]

i just file a online instant rma, i get a email and send the pacage back, probly 20% of the items i buy i return/exchange (i just have HORRIBLE luck for some odd reason in getting non working stuff, headphones with one ear working, ram kits with 1 bad stick twice, fans that clicked, fans that didnt spin, ect)

but not once have i had a problem

Good Luck!

[Kougar]

BigD, it's never an instant RMA I think... And submitting a second RMA request via their website after I was already in their system would have only created potential problems!



As an update: I got an email this morning, basically the exact invoice that is auto-generated once an item you ordered is shipped. However this one listed the exact opposite charges for the ASrock motherborad, so they've given me a complete refund shipping and all. Since it was only an invoice I don't know what they expect me to do with this motherboard, so I'm going to call again and make sure they are not expecting it back, or if they are then how exactly that is to work.

[markkleb]

BigD, it's never an instant RMA I think... And submitting a second RMA request via their website after I was already in their system would have only created potential problems!



As an update: I got an email this morning, basically the exact invoice that is auto-generated once an item you ordered is shipped. However this one listed the exact opposite charges for the ASrock motherborad, so they've given me a complete refund shipping and all. Since it was only an invoice I don't know what they expect me to do with this motherboard, so I'm going to call again and make sure they are not expecting it back, or if they are then how exactly that is to work.

Hey Kougar,
what BigD was saying is what I was saying too. If you go to the Newegg Live Web Chat they give you a instant RMA on the spot. If the person you talk to cant help that they get a suprevisor and they handle it.
They instantly email the RMA to ur email.
Cool they gave you a refund and you still have the mobo. Just keep it and try and make it work.

[tomato]

Kougar, if they already gave you a full refund with shipping AND no return instructions... then you could assume that the mobo is yours to keep and mess with :P Funny that newegg didn't send return instructions with the refund invoice though...

[Kougar]

Well I was certainly wondering if I could get the thing to work stabily, since those damaged traces might be for almost anything... Could belong to something critical or just belong to the serial port that I'll never use and could care less if the serial port worked or not. I'd have to check the capacitor as well, and I don't currently have anything I could attempt to repair that with if it needs re-soldering.

As much as I want to test it out though, there is no way I'm going to go through the mess of uninstalling my current rig just to swipe the CPU! Maybe once the prices settle down more and Intel lowers them with the next Core 2 Extreme release I'll nab a cheap drop in for it, or something...

Thanks for all the support everyone, it really is appreciated. :) I could hypothesize for another few pages about NewEgg's decision, but I'll just let the topic rest. Although considering the shape of the package my HDD arrived in the day before yesterday, I can say it's best to order parts at once and pray they'll combine boxes... the below was a Seagate 320gb SATA drive, although so far it seems okay...

http://img231.imageshack.us/img231/1914/img1704btn6.jpg

http://img231.imageshack.us/img231/948/img1705bev0.jpg

[werty316]

Geeze is that box from FedEX too? Is it me or do FedEx employees play a bit of basketball with customer packages before shipping them?

[GIBSON]

Damn, US shipping seems to be really bad. We don't get the best deals in europe, but no-one will dare to ship/eliver a package like that over here! One might actually start to think US shipping companies use some kind of hydraulic press to make a few extra packages fit into the truck to save some $.

[Bio-Hazard]

Geeze is that box from FedEX too? Is it me or do FedEx employees play a bit of basketball with customer packages before shipping them?
Everything that I've gotten from Fed-Ex lately looks like that for some reason,,,,,,,,,,,,,,,:confused: UPS seems to be doing a better job in not damaging packages, but where I live, they are somewhat slower. The regular post has been about best out here.

[Miles]

It is my sincere belief that both UPS and Fed-Ex currently have a number of their drivers in training for the next World Cup:grin:

[Bio-Hazard]

The drivers aren't in training for the next World Cup,.........It's the drivers off-season job is my guess and the boxes are just another training tool for getting ready for the next season.

[tomato]

Holy crap Kougar, I'm surprised that nothing was damaged with that last shipment! :O I do hope that your new HD is running smoothly ;)

[Kougar]

Well, first I'd like to clarifiy that particular HDD box was indeed UPS from NewEgg... sorry Sbrehm. ;) The drive still appears to work fine though, NewEgg had wrapping it in two thick layers of big bubblewrap inside the peanut filled box, which is probably what saved it! The other drive and RAM and motherboard were all bundled inside one large box that showed only a little wear, so I definitely suggest trying to get them to bundle your orders into one package...

Now to be fair, I have to say I am simply astounded the HEAVY P180b case arrived intact!! Almost half the people that buy these things from NewEgg or elsewhere get them with broken clips or a damaged bezel... and although while the parts and cabling inside the case did a good job scratching it up nonetheless, it's only cosmetic damage that the motherboard hides.

But, since I am being fair, I'll also add this shot: http://img136.imageshack.us/my.php?image=img1708xk2.jpg (http://img136.imageshack.us/my.php?image=img1708xk2.jpg) It's hard to see but the top was punctured, although it didn't go completely through the second flap. I guessed a corner of a heavy box was dropped on it... Also if you notice the bulge on the top flap on the opposite end of the box, there were packing peanuts coming out of that. But the contents were fine at least.

[borschtBomber[SS]]

wow...I have to say that just is not acceptable IMO. I have been lucky *knock on wood* that everything I have ordered from the Egg has arrived undamaged and looked nothing like any of that. Its just amazing anything makes it through unscathed with the way UPS/FedEx treats packages anymore.

[Kougar]

Okay, time for a late update. Make of this what you will, because I simply don't know what to make of it, except for the obvious simularities with Mile's own experiences.

Got a ring on the doorbell several days ago to find a UPS guy claiming I had a package for him to pick up. I puzzledly replied I infact did not, but when he glanced at the shipping info and said it was a "damaged motherboard", it clicked. He didn't seem a bit miffled that I didn't have a clue of any such package, perhaps as if such an event was a regular occurance, and said he'd stop by the next day to pick it up. About here is where I should officially state that I was informed over the phone that if NewEgg decided they wanted the board that that they would notify me. I have not once received any notification from NewEgg or UPS till the guy in the brown uniform rang the door, nor any shipping labels were provided before hand, it was completely unexpected, to say the least.

So today I just received a second invoice email from Newegg, which ALSO appears to be a full refund to my credit card. Which makes no sense as after reading my last statement I was indeed already given that refund. I then notice a later email notifying they received the package, and then a third email notifying that they have opened and inspected the package: Contents: one ASrock motherboard.

I am already dreading the next email that will likely appear in my inbox from them. :roll:

[GIBSON]

When things get big they tend to become reallly bad organised...

[Bio-Hazard]

The left hand doesn't seem to know what the right hand is doing.........;)

On that note, I sure hope that my Samsung LCD shows up healthy and I don't have to deal with Newegg's customer service. But I will give Newegg one thing, they ship fast, my order was approved yesterday afternoon, the package was on a truck yesterday evening and was in my hometown waiting for the next business day to be deleivered to me this morning. I call that fast.

[Kougar]

Yeah... I still am choosing NewEgg over ZZF if the price is about the same because I end up with my order twice as fast with NewEgg. ZZF seems to only match NewEgg's order filling/shipping efficiency if you elect to pay extra for 2 day shipping. They actually state this on their website, that unless you elect for 2day or faster shipping order processing "might" be delayed for however many days. So far, ZZF's customer service appears to rock, and NewEgg's is simply a bane to have to deal with. Phone calls with them are completely useless and a waste of time as what they tell you and what occurs are completely different sides of a coin.

[Xero (1)ne]

one time off either tigerdirect or newegg(cant remember) ups gave my friends case 2 big dents in teh side
i forgot to put the fan back in the dented one so we ended up with a free fan:roll: