MY email to customer care...lets see what the response is..
Once again, thanks for allowing me to spend over $2000 in video cards and motherboards for my fiance...only to have them either DOA or be broken pieces of CRUD and have AWFUL customer care "Daniel" who refuses to give his last name after he gets sarcastic with my fiance on the phone when we are trying to set up our THIRD RMA.. stating he is the ONLY Daniel at tech support... which I'm sure is a lie. The last person we spoke to told us to just go to EVGA, and also said that the 9800 GX2s were perfect, but the guy before ADMITTED that they were having repeated problems from countless customers. Everyone feels we are invaluable as customers and that it is a HASSLE to speak with us about the issues we are having with your terrible products. He is now in the process of getting this most recently faulty video card replaced, purely to fund buying a BFG or another companys products.. because we seem to be so worthless to your company, it was even easier at one point for him to just throw one of the DOAs in the trash and go buy an EVGA card (we now have two of those in one of our PCs) We have to keep Paying YOU to ship back your HORRIBLE products, only to have you send us another faulty product?? How does that make any sense? And then when we call up to tell your company that we have had 3 cards and a motherboard fail on us, and he tells us , and I QUOTE, "OH, thats fantastic :) " in his smarmy little sarcastic voice.. YOUR COMPANY REPRESENTATIVES ENJOY RIDICULING THEIR CUSTOMERS??? UN-freaking-believable. Then they say for us to just go online to set up the RMAs because they can't be bothered to do it over the phone, and we sent a complaint TWELVE days ago, and they never even answered us back, and the rep we called said "It may have been overlooked." HOW ARE WE SUPPOSED TO TRUST SENDING BACK ANOTHER-- ANOTHER!-- $600 product, to your company, when you LOSE a simnply email??? Oh, and sent back at OUR cost. YOU NEED TO DO SOMETHING. I MEAN WE NEED AN ABSOLUTE F*CKING MIRACLE FROM YOU TO RESTORE OUR TRUST IN THIS COMPANY. I am ALMOST POSITIVE THAT NOTHING REDEEMING WILL COME OF THIS... but one can only hope... show us you care. though I am sure it will just be an email saying you are sorry and lets set up an RMA... honestly. I think he will just throw it in the trash because he is on the phone with your care reps right now and they are just ridiculing us. GOOD LUCK. my address is 201 Selena Drive, Fulton, MS 38843. You better send more than a f*cking email. I'm serious. Im posting this email in numerous forums, as will I post your response so choose your words carefully.