New Modder Friendly Warranty

**xfxsupport** · 04-30-2008, 08:21 PM

Originally Posted by mazda_626

XFX warranty is like a lottery, you just might get UNlucky and get denied.
to be honest, if it's under warranty and needs a bios update, send it back to XFX to do the flash. if the flash fails, they cant deny you an RMA of equal or better performance card.

I can not speak for other areas but for United States and Canada the double lifetime warranty is far from a lottery. If you flash your video card BIOS with a BIOS specifically given to you by XFX to resolve or help with an issue then it does not affect your warranty. If you decide you want to try and flash your 8800GTX XT with and 8800GTX XXX BIOS in hope for better performance and kill the card, then that would not be covered.

Nexevo · 04-30-2008, 09:49 PM

Hi all, I just purchased a nice shiny 8800GT so thought I would join the commnity. Enjoyed reading many post when I stumbled upon this one.

Modders warranty for US and Canada only?

A little discriminating isn't it? I sort of enterpreted it as "Any one outside the US or Canada don't know what they're doing when it comes to modding so don't include them."

Anyway my question to XFX Support is... Why is it that only these two regions get such a great warranty and the rest of us don't?

mazda_626 · 05-03-2008, 02:11 AM

Originally Posted by xfxsupport

I can not speak for other areas but for United States and Canada the double lifetime warranty is far from a lottery. If you flash your video card BIOS with a BIOS specifically given to you by XFX to resolve or help with an issue then it does not affect your warranty. If you decide you want to try and flash your 8800GTX XT with and 8800GTX XXX BIOS in hope for better performance and kill the card, then that would not be covered.

It's been a while since i posted that, but i seem to remember there were a few people from NA that were denied an RMA due to flashing thier bios with one supplied from XFX.
I believe the meaning of my posts in this thread were due to the way the warranty was worded at the time and how some NA XFX support members had twisted the waranty wording so as to deny RMA's. the warranty left a few different ways of interpretation as to the meaning, the logical way, and the twisted way. the NA warranty is much better written than any of the other areas though.

Originally Posted by Nexevo

Hi all, I just purchased a nice shiny 8800GT so thought I would join the commnity. Enjoyed reading many post when I stumbled upon this one.

Modders warranty for US and Canada only?

A little discriminating isn't it? I sort of enterpreted it as "Any one outside the US or Canada don't know what they're doing when it comes to modding so don't include them."

Anyway my question to XFX Support is... Why is it that only these two regions get such a great warranty and the rest of us don't?

I'll try to answer this for you as neutral as i can since i really hate certian aspects of XFX and how they run thier support.

all the different areas of XFX (i.e. asia, north america, etc) are run as separate entities.
so the north american XFX group have decided to offer something extra which means that they are prepared to pay for the extra support and parts needed to supply this extra warranty. they have taken it apon themselves to offer this "modders friendly warranty".
While most (if not all) other areas have settled on the standard and bare minimium XFX warranty (which is open to alot of different interpretations and is not aimed at the end user).
Think of the different areas like they are different stores, the North american store has decided to offer a little extra, while all the other stores have choosen not to. since all the other stores are owned and opperated separately, they can do this.

As much as i would love to explain in detail the problems this does cause to certian end users, i think i have done so enough times in the past to understand nothing is going to change.
But i will say this as a suggestion to those who find this thread does not apply to them (like me), If you are outside of the "modder friendly" warranty area (i.e. Australia, New Zealand = Asia group), then dont bother with XFX unless the store you buy from offers a "modder friendly" and a well written warranty themselves. also check out what the stores RMA history is like.
Alternatively, if you live outside of the "modder friendly" warranty areas, you could go buy a EVGA, they offer a international modder friendly warranty which is well written, i have the email's to prove it and this is what i have choosen to do.

The following is for the benifit of those that are outside of the XFX "modder friendly warranty" area.
this is what i asked EVGA.

I've been told that if i were to buy a EVGA video card, lets say a 7900GT, that i could install water cooling and ramsinks without voiding the warranty.

All i have to do is hold onto the original fan and make sure that the water cooling and ramsinks are doing the same job if not better than the factory cooling. I also have to be sure that if there is any faults, that it's not due to the aftermarket cooling.

If it is true, does living in NZ change anything?

thier reply

Hi, yes this is very true and you can use watercooling and aftermarket heatsinks. Just make sure that you do not remove the serial number sticker from the back of the card and keep all the original parts installed.

Thanks, EVGA

Just to summerize the above, i'm not saying the EVGA warranty is better than the North american XFX warranty, what i am saying is there is an alternative for those outside of the North American area.
Feel free to point out why the NA warranty is much better, but remember that internationally, not all XFX users have the luxury of the XFX North american warranty offerings.

**Miker** · 05-03-2008, 02:18 AM

Mazda_626, in places other then NA, EVGA is your best bet; but for NA, EVGA is not close to XFX. XFX has faster support turn around, less odd rules and whatnot.

As for XFX denying RMA for someone that flashed there BIOS, it must've been years ago, as XFX has really got there acts together at around the time of the 6XXXs or chances are there is some part of the story you haven't heard.

**3991vhtes** · 08-24-2008, 06:09 PM

XFX should offer this on their motherboards.. that would be awesome

leetmaster · 11-14-2008, 03:50 PM

IF ONLY THEY HAD THIS IN AUSTRALIA

WHY CANT I JOIN NA REGION

.......... cant i just post my card to the us and pay for shipping both ways ? :P

bimaslisteser · 12-28-2009, 01:29 AM

Hello just waned to ask if my friend bought me an XFX motherboard in the USA, and then gave it me in the UK, would i get any warranty at all? Thanks

**Goliath182** · 12-28-2009, 04:33 AM

Originally Posted by bimaslisteser

Hello just waned to ask if my friend bought me an XFX motherboard in the USA, and then gave it me in the UK, would i get any warranty at all? Thanks

If its registered under his address then you can get the warranty.

**swmeek** · 12-28-2009, 09:33 PM

shipping it back and forth might get costly though.

**Goliath182** · 12-28-2009, 10:13 PM

Originally Posted by swmeek

shipping it back and forth might get costly though.

Not if its a 295 lol.

**swmeek** · 12-29-2009, 05:58 AM

They were talking about a motherboard though!

**bigfoot** · 12-29-2009, 01:26 PM

I never buy XFX motherboards anymore I had only bad experience with XFX support in the UK to say they are a joke is being too kind

**Goliath182** · 12-29-2009, 01:32 PM

Originally Posted by swmeek

They were talking about a motherboard though!

Lol woops, well what about a 790?

**jedihobbit** · 03-03-2010, 03:03 PM

To XFX....

Question on "modding", I don't plan to do any serious oc'ing what would like to do a "bling" mod. To avoid any issues do you know if one could purchase replacement cooler covers (not the cooler assembly) as I want to paint the cover to match a theme.

REF: http://www.bjorn3d.com/forum/showthread.php?t=32519