New Modder Friendly Warranty

[mazda_626]

In the warranty they tell you they have the right to deny a RMA, they do, got a problem with it?

I do when they deny RMA's when they shouldn't.
but thats not the point.

Both miker and werty316 seem to have completly missed the point, completly.
my point is the warranty's do not actualy state what XFX claim. the XFX warranty's do not actually have written what XFX have denied RMA's.
more importantly, the XFX warranty's do not state what they claim (yes i have repaeted myself in the hope to get the pint accross).

obviously i'm explaining this to XFX and any potentialy new XFX customer's so they are better informed.
westy87 is correct, many stores are now choosing to not stock XFX becuase of the whole XFX warranty descrepency's. this is not just within australia and new zealand, this is world wide.

I have given many examples for the warranty problems but have seen no proof that i am wrong, just people saying i shouldnt buy XFX.

[Miker]

Everyone thinks XFX has the best Warranty out of all graphic cards.

[Schwarz]

Bah you will always have kids saying dont buy this dont buy that.
Its part of the fanboy game which I do not play.
When I look for a card a look for the best performing one vs the warranty.
So far XFX has the best warranty out of the bunch.
All in all it depends on personnal choice, I chose XFX for now and have not been regreting it one second.

[mazda_626]

When I look for a card a look for the best performing one vs the warranty.
So far XFX has the best warranty out of the bunch.
All in all it depends on personnal choice, I chose XFX for now and have not been regreting it one second.

this is where the wording of the warranty matters, if you were to buy the specific brand card based on warranty, it would be very disapointing to find the brand's denied you RMA because the warranty wasn't very well defined.
i'm glad you are happy with XFX and i hope that never changes. every brand does have it's problems and if the wording of the warranty is my only problem, then XFX cant be too bad.

Everyone thinks XFX has the best Warranty out of all graphic cards.

not at all true, however the warranty XFX offer north america is among one of the best.
it all depends what some one is looking for, like Schwarz has said, it's personal choice.

but in my opinion, this is not a modder friendly warranty.
read this thread and see what the common questions are, then read the warranty carefully and you'll notice there is some imortant information missing.
the only difference now seems to be that they have removed the part that states the cooler is not to be removed, the rest of the warranty looks the same as other region warranty's.
new comers to XFX may just want to consider this before they invest their hard earned money. I'm not trying to convince people to not buy XFX, just making sure people are aware the warranty's have some important information missing which XFX could use so they can deny a RMA regardless of what XFX support say in this forum.

the best advice i could give someone would be this, if the double lifetime warranty appeals and you live in north america, buy XFX from a store with a good history with RMA's.
outside of north america, choose your store carefully, dont rely on the XFX warranty, rely on the store warranty and RMA. so just make sure the store has a very good RMA history.

XFX could either define their warranty's better or add an FAQ to their site which would answer common questions i.e. what their meaning of a modder is, can the cooler be removed and be region specific. most sites have a FAQ page which makes it easier to define things rather than change how a warranty is written.

I think i've commented on this subject enough. if no one understands what i have tried to say by now, no one ever will.

[Schwarz]

I do understand and quite understanding about it too.
Maybe Shannon can help you out with your RMA.
Its stange because ive been a long time member of bjorn3d even before XFX had a XFX tech support.
And ive seen many cases where people changed the stock cooler for an after market cooler and when it was time to RMA them XFX asked them to put the stock cooler back on and send it.
Iève even seen cases where people were getting much better cards because their current card was not available.
I know this warranty is available in north america but I know we had asked me and a few from here on B3D if it was available outside of NA and ièm not sure we had gotten an answer.
Like I said maybe shannon can help you out with your RMA problem unless it has already been dealt with already and there nothing that can be done.

[mazda_626]

ive seen many cases where people changed the stock cooler for an after market cooler and when it was time to RMA them XFX asked them to put the stock cooler back on and send it.
Iève even seen cases where people were getting much better cards because their current card was not available.
maybe shannon can help you out with your RMA problem unless it has already been dealt with already and there nothing that can be done.

thats whats frustrated the heck out of me, seeing some poeple here recieve a RMA yet seeing other people in other forums being denied, as well as myself.
Unfortuntly, once pine group decide to tell a store the RMA is denied (even before recieving the card), there is nothing anyone can do. When questioned, they quote from the applicable warranty but change the wording to suit (the vague way the warranty's are written seem to confuse even pine group).
what i failed to do when i bought the 7900GT was make sure the store was okay with me changing the cooler, i just assumed asking XFX was all i needed to do. hence why i say people should not look at the XFX warranty's (since they are so vague) but look at the store warranty's and RMA history.
so, I'm not trying to still seek a RMA, just point out that the "modder friendly warranty" is not written in such a way that it gives people to mod. you could quote from the warranty where it says you can and i can show you a quote where it says you cant. who is correct?

[Schwarz]

Maybe shannon can help us clear this up and also might be able to do something for you.

[Miker]

You guys are confused... in North America you have to take off all aftermarket cooling before you sent it in and put on the old hardware. In Europe your warrenty is Void soon as you take the heatsink off.

[westy87]

You guys are confused... in North America you have to take off all aftermarket cooling before you sent it in and put on the old hardware. In Europe your warrenty is Void soon as you take the heatsink off.

Well we arent in Europe But the same goes, xfx in Australia/NZ sucks with returns and warrenty, products are great though, but if you get a bad one, good luck with your return

[Schwarz]

I wouldnt know about accross the sea.
I know XFX is mighty good here in NA.

[ikjadoon]

Does this warranty allow firmware flashes? I'm thinking about it, but I'm scared it might void the warranty....

And what happens if they find a defect in my card, but they don't have any 640MB versions left? Will I get stuck with a 320MB card?

~Ibrahim~

[bobletman]

I just have a quick question. So i got my reg number after I registered, so am I done now or is there something else I need to do.

[mazda_626]

Does this warranty allow firmware flashes? I'm thinking about it, but I'm scared it might void the warranty....

And what happens if they find a defect in my card, but they don't have any 640MB versions left? Will I get stuck with a 320MB card?

~Ibrahim~

As quoted by MichealC from XFX north american customer support

flashing the BIOS would also void a warranty

The person was then denied their RMA even though the bios was supplied by XFX customer support (not from these forums).
XFX warranty is like a lottery, you just might get UNlucky and get denied.
to be honest, if it's under warranty and needs a bios update, send it back to XFX to do the flash. if the flash fails, they cant deny you an RMA of equal or better performance card.

[1337talyzer]

YAY! REJOICE!,,, Wait a minute..... what about XFX Australia lol my 8800gtx rma got rejected apparently i voided my warranty by cleaning the cooler

[werty316]

YAY! REJOICE!,,, Wait a minute..... what about XFX Australia lol my 8800gtx rma got rejected apparently i voided my warranty by cleaning the cooler

Double lifetime only applies to residents in North America.