New Modder Friendly Warranty

[tomato]

If you mod by adding an aftermarket cooler and the card goes belly up due to OC'ing... you could RMA the card and just replace the aftermarket cooler that you added with the original stock cooler, couldn't you? Or would most people, (not myself, I keep all components/packaging/etc.) just throw away a perfectly good stock cooler?

[XJnine]

Even though you replaced it the card is no longer in "original condition". The stock TIM has been replaced by whatever you chose to replace it with and I know for a fact that the 8800GTS and GTX's have to use a thick thermal pad as opposed to just using paste. If you try to replace the pads (which will be ruined when you take the HSF off) with paste the heatsink will no longer make contact with the ram chips, VRM's, and some other chips on the card. By switching those things around it becomes a "modified product" which, according to the fine print in the warranty, they can charge you for the repair or replacement.

I'm hoping that the warranty actually covers replacing the stock cooling solution with an aftermarket one but I'm not so sure because of the wording in the warranty.

XFX, please clear this up for us...

[xfxsupport]

Yes you can replace the stock cooling with aftermarket cooling and it will not void your warranty (as long as there is not physcial damage to the video card). Just keep the original hardware aside incase you ever need an RMA. Some of our video cards do use pads between the components and the cooling hardware, that if your careful you can remove and keep aside or purchase at some PC supply stores.

XFX Support

[XJnine]

Awesome! Thanks for the clarification.

[Schwarz]

WOW...
I thought it would only be for OC but it seems you can also remove the cooler.
I'll also add that to the review as soon as I get the 8800
XFX is awesome...wow i'm impressed that you still honor the warranty even if someone actually goes on a takes out the stock cooler to put another one on.

[werty316]

Yes you can replace the stock cooling with aftermarket cooling and it will not void your warranty (as long as there is not physcial damage to the video card). Just keep the original hardware aside incase you ever need an RMA. Some of our video cards do use pads between the components and the cooling hardware, that if your careful you can remove and keep aside or purchase at some PC supply stores.

XFX Support

Oh this is too sweet.

Should I assume this includes overclocking?

[xfxsupport]

Your assumption would be correct, overclocking is also allowed.


XFX Support

[Schwarz]

Why would you change the cooler on top of it if it weren't for overclocking

[tomato]

To make it look sexy

[Schwarz]

yah...you got a point.

[nytwulf]

WOW! , that is all I can say. I am dumbfounded that a company is actually willing to give this kind of warranty for a high-end video card. I love XFX! The first high-end system I ever built for myself I got an XFX 7900GT and couldn't have been happier. I then built a moderate range gameing machine for my fiance using and XFX 7600GS and she was thrilled with it. If XFX keeps up with this warranty on upcoming products I will never go to a different company. This is more than any enthusiast could ask for. Awesome job XFX!

[gunner46]

Has XFX given any thought to cross shipping Video Cards for RMAs ?
This would make an already oustanding Warranty even better.

[xfxsupport]

Actually from what I hear, that is also something we are working on. I agree that it would make for a much more pleasant RMA experience.


XFX support

[werty316]

Plus users wouldn't go without their computer while waiting.

[raidersforever01]

Cross shipping is in the works? That would be awesome i don't have the money or resources to sit out an RMA well atleast not comfortably sit one out. It would make life so much easier.