XFX Support is RIDICULOUS - Noone will help. X58i Problems.

[lucafett]

Hey guys:

I am having a TERRIBLE time with XFX support. I purchased an X58i Motherboard which will not boot with more than 2gb of ram installed on it... I have posted on every forum I've found that offers some sort of technical support, and so far noone has come up with an answer. I am very frustrated with the fact that XFX, the company that made the darn thing, is not even answering me after a week of me posting a ticket on their website. Additionally, their 800 number does not appear to work, I call, they hang up, I call, they hang up... its as if they're running and hiding from the fact that their product is defective... I have found many other posts from people experiencing the same problems, but in their case after a day or two of frustration and not getting answers they just RMA the products back to them. In my case this is not an option, since I bought the card while I was in Miami and took it back with me to Venezuela.

I have read MANY reports from people talking about how bad their support is, (wish I'd read about it when I was picking between xfx and asus in newegg when I bought the thing), and still those people never get a solution. Now my question is, is anyone in this forum associated with XFX, and if so, can you help, please?

I am posting my support ticket just to give you a sense of the timing on this thing, and im afraid, from what I've read, that it could take months without even a word from them...

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[ 2/26/2009 2:16:01 AM] I purchased the motherboard, installed the 6gb of ram, the video card, the processor, everything... It booted on once with the 6gb of ram (3 dimms)... then, after resetting, it wouldnt post anymore with 6gb of ram installed, I tried it with 4gb and it worked, (2 dimms), but when installing windows XP it somehow disabled mouse and keyboard input, so I had to reset the PC, then it would not boot again, with either 4 or 6 gb of ram installed... it just gets stuck at d4 on the boot led on the board... I have not found a solution... but im desperate.


[ 2/26/2009 6:04:10 PM] Hello guys: Since the day I booted my XFX X58i Mobo I have had problems making it post with more than 1 (2gb) dimm of tripple channel PC1333 (10600) Corsair XMS Memory. Here is what I`ve done in chronological order, just to try and see if any of you are kind enough to help some of the people with this same problem who have posted here: System: Proc : Intel Core I7 920 2.66ghz. Memory : 3 x 2gb dimms (PC 1333) Corsair XMS. HD : Seagate Barracuda. Video Card : Nvidia GeForce GTX 260 (896 mb) PCI-E. PSU : Agiler 750W ATX Power Supply. _______________________________________ Log: 1 - Assembled PC, Installed all components, installed 3 x 2gb dimms on GREEN slots, as stated in mobo documentation. Result: Would not boot, stuck at code 88 on onboard LED. 2- Removed 3 x 2gb dimms and installed 3 x 2gb dimms on BLACK slots. Result: Computer booted, posted, went into BIOS to set date / time; exited BIOS, reset, computer would not post again, stuck at step D4 on onboard LED. 3- Reset CMOS, reset BIOS, attempted boot. Result: No post or boot. 4- Checked cables, connections, etc. Result: No post or boot. 5- Removed 1 x 2gb dimm, set the other two on black slots, in dimm slots 2 and 4. Result: Computer posted and booted, went into BIOS to set date / time; exited BIOS, reset, computer would not post again, stuck at step D4 on onboard LED. 6- Reset CMOS, reset BIOS, attempted boot. Result: No post or boot. 7- Removed another 2gb dimm, leaving the system with 1 x 2gb dimm on the #2 slot. Result: Computer posted and booted, went into BIOS, set date / time, reset, installed Windows XP Pro SP3 (I hate Vista), installed drivers, antivirus, software for video card, etc. 8 - Tried looking for an upgrade to BIOS but could not find one on the official XFX site, read mentions of an upgrade on OC forums. 9 - Read guide to OC Intel Core I7 920, and attempted a slight increase on QPI speed through BIOS, took it from 133 to 140. Result: Computer would not post or boot. 10- Read about setting manual memory voltage, looked up the corsair memory voltage needs, set it like so in BIOS (1.5v) and attempted to boot with 3 and 2 dimms installed. Result: Computer would not post or boot. 11 - Reset CMOS, BIOS, reset date / time. Result: Computer Working with 2gb of ram and very stable. _________________________________________ Now the problem seems to be that any measure of memory beyond 2gb hangs the post sequence at D4, which is a check of the 540kb of memory or something like that. I have not been able to boot with more than 1 dimm installed. The OC attempt was to see how much of a slight change the mobo would stably allow, which is NONE. What really vexes me is the fact that the board booted with 6gb installed once, and then with 4gb too, so the randomness leads me to believe im facing a SOFTWARE problem on the BIOS end. Also, finding any sort of information online is a grat hassle, and the documents available at XFX are mediocre at best. The Support Tickets posted at their site take long to be addressed. To be honest, I dont see how much of a problem it can be to address this issue, but if XFX does not address it soon I see a lot of Returns going their way, and possibly a future Class Action Suit because of misleading specifications regarding this product, which is stated to support up to 12gb of RAM. Its sad that those of us who went out on a limb to purchase this cutting edge technology will not get to fully enjoy it but by the time the prices for it have gone down. I bed anyone out there who has found a solution to this to post it here, it is killing my office designer to be without a computer, and business is losing money to it. (I live in Venezuela, purchased the card in Miami and took it back with me, so returning it, for me, is a great hassle). Thank you and hope this helps anyone who is experiencing this problem too. E.


[ 2/26/2009 6:15:39 PM] Also, failed to mention this, I tried booting the computer with each of the memory sticks individually, and they all worked on their own.


[ 2/27/2009 4:13:44 AM] Ok... I tried upping the voltage to the memory to 1.570v, but that did nothing... also, the memory registers as runnig at 1066, which is stupid because it should run at 1333, AND your support is taking awful long to answer my questions... you should put "buy at your own risk" on all your motherboards...


[ 2/27/2009 3:07:50 PM] This is sad... really, your response time is just NOT normal... do you guys have a new BIOS for this thing? if so, where the heck can I find it... I feel like a blind dude whose dog left him in the middle of a busy metrostation... come on, HELP!


[ 2/27/2009 5:20:17 PM] Ok, this is ridiculous, I called your North America 800 number and the wait time is 15 minutes... I am calling from Venezuela... please, will someone PLEASE help me out here...

[ 3/2/2009 5:32:55 PM] Does it usually take more than a week to get support for one of your boards? I mean, seriously, how hard can it be to get in contact with me and help me resolve this isuue?
[ 3/2/2009 10:52:34 PM] Ok, really, I keep calling your 800 number and it keeps disconnecting me... this is really epic on BAD SUPPORT... really... I guess im going to start posting reviews on this product wherever I can... this is just unacceptable.


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Since I cannot get a replacement and im sure this is fixable cause the board works with 2gb of ram just fine... I will make it my sole mission to post on every forum I can on how much their support sucks if I dont get an answer, and I mean QUICK.

I know its none of you guys' fault, but I am just so frustrated...

Thanks for the help... hope to hear from someone.

Enrique L Fuentes