Klar Should I RMA my GPU card - Page 2
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  1. 11-13-2012, 11:29 PM #16
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    Guys, those of you that had bad experience with GIGABYTE in the past and their customer service (RMA), please send me a PM on the forums with your Name, Email, and Phone #, and if you guys still have the RMA#, and I'll try to help you guys out. GIGABYTE is on board, I let them know about the bad experience you guys had and they would like to check into this and try to figure out where things went wrong, and perhaps help out if possible. Thanks!
    Main System (X79 Beast):
    Intel Core i7-3960X @ 4.6GHz | ASUS P9X79 WS | Kingston HyperX Genesis 32GB (8x4GB) DDR3 1600MHz Memory Kit | Nvidia GeForce GTX 690 (Main Card) | GIGABYTE GeForce GTX 650 Ti OC 2GB (Dedicated PhysX card) | ASUS Xonar Xense Audio Card | NZXT Phantom 820 Case | CM Silent Pro Gold 1200W PSU | 2 x Kingston HyperX 240GB 3K SSDs in RAID 0 | 2x WD RE3 1TB Hard Drives | WD Caviar Blue 500GB Hard Drive (Back-up Storage) | Noctua NH-D14 CPU Cooler | Windows 8 Pro

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    Intel Core i7-3820 @ 4.6Ghz | ASUS Rampage IV Extreme | Kingston HyperX 16GB DDR3 2133MHz Memory Kit | XFX HD7870 | Aerocool Striker-X Air test bench | Rosewill Lightning 1300W | LSI 3ware 9750-8i SAS+SATA RAID Card | Kingston HyperX 240GB 5K SSD | Seagate 500GB Hard Drive | Thermaltake Frio OCK CPU Cooler | Windows 8 Pro

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    Intel Core i7-2720QM @ 2.2GHz (3.3GHz Turbo) | Kingston HyperX 16GB 1600MHz DDR3 | AMD Radeon HD 6750M 1GB (Dedicated Video Card) | Intel HD Graphics 3000 512MB (Integrated) | Zalman N128GB SSD | Hitachi 500GB 7200 RPM Hard Drive | Mac OS X 10.8.2

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  2. 11-13-2012, 11:40 PM #17
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    When I had to RMA my 560Ti that I won here I didn't have any issues with the RMA. and it only took 2 weeks total with shipping

    Quote Originally Posted by Cody_Irwin View Post
    My buttox feels like its been man handled.
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  3. 11-14-2012, 08:44 AM #18
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    Quote Originally Posted by peti1212 View Post
    Guys, those of you that had bad experience with GIGABYTE in the past and their customer service (RMA), please send me a PM on the forums with your Name, Email, and Phone #, and if you guys still have the RMA#, and I'll try to help you guys out. GIGABYTE is on board, I let them know about the bad experience you guys had and they would like to check into this and try to figure out where things went wrong, and perhaps help out if possible. Thanks!
    I unfortunately don't have the product or any of the information anymore.

    Figures that UD5 went out. Their X79 boards seem to be...not so great.
    Univac

    Intel Core i7 3960x @ 4.6GHz | ASRock Extreme 6 x79 | 64GB Kingston HyperX Beast 2133 | GTX 580 SLI |120GB Corsair Neutron GTX | Cooler Master HAF 922 | Custom water loop | Corsair HX850w | Windows 8 Pro MCE x64 | Samsung GS2 Shostock 2 | InFocus 1080p DLP Projector 120" | 24" NEC MultiSync 2470WNX | Logitech G930 | JBL Creature 2 2.1
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  4. 11-17-2012, 04:25 PM #19
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    Well I did get a second RMA, few things with the card were out of the ordinary (overheating,component failure symptoms were not consistent) so I gave it some final testing.
    It turns out that there is some kind of week connection between the card and the mobo socket, It has to been on the card because it seems to be doing the same thing in different mobo's that a put it in. The card has to be at a very specific position when in the socket (cant be sagging down etc) it seems to be very picky. Then all works fine benchmarks/video on reboot. Once the card gets out of alignment even by a few mm system will boot without video.

    Should I still RMA' this
    Setup:#1 Intel i7 2600k @ 4.7 GHz, Mobo: ASUS P8P67 Deluxe B3, Memory: Gskill Ripjaws 2133 2x4GB
    Video card: Gigabyte 480GTX , PSU: NZXT 750W, HD: OCZ Vertex 4 120GB & 1x160GB WD, OS: Windows 7 64-bit Premium,LG 4x Blueray drive, Monitor: Samsung 1ms TOC 27", Case: AZZA Solano 1000, Liquid cooling: Zalman- LQ320
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  5. 11-17-2012, 05:23 PM #20
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    If you want to pay for shipping then yes I would. I would tell them in person exactly what the problem is and that it's a hassle. Since you know what the problem is it's up to you whether you want to send it back in or not.
    Univac

    Intel Core i7 3960x @ 4.6GHz | ASRock Extreme 6 x79 | 64GB Kingston HyperX Beast 2133 | GTX 580 SLI |120GB Corsair Neutron GTX | Cooler Master HAF 922 | Custom water loop | Corsair HX850w | Windows 8 Pro MCE x64 | Samsung GS2 Shostock 2 | InFocus 1080p DLP Projector 120" | 24" NEC MultiSync 2470WNX | Logitech G930 | JBL Creature 2 2.1
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  6. 11-18-2012, 05:46 AM #21
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    Quote Originally Posted by PP Mguire View Post
    If you want to pay for shipping then yes I would. I would tell them in person exactly what the problem is and that it's a hassle. Since you know what the problem is it's up to you whether you want to send it back in or not.
    Actually they emailed me a prepaid return label
    Setup:#1 Intel i7 2600k @ 4.7 GHz, Mobo: ASUS P8P67 Deluxe B3, Memory: Gskill Ripjaws 2133 2x4GB
    Video card: Gigabyte 480GTX , PSU: NZXT 750W, HD: OCZ Vertex 4 120GB & 1x160GB WD, OS: Windows 7 64-bit Premium,LG 4x Blueray drive, Monitor: Samsung 1ms TOC 27", Case: AZZA Solano 1000, Liquid cooling: Zalman- LQ320
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  7. 11-18-2012, 05:47 AM #22
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    Then in that case nothing to lose really.
    Univac

    Intel Core i7 3960x @ 4.6GHz | ASRock Extreme 6 x79 | 64GB Kingston HyperX Beast 2133 | GTX 580 SLI |120GB Corsair Neutron GTX | Cooler Master HAF 922 | Custom water loop | Corsair HX850w | Windows 8 Pro MCE x64 | Samsung GS2 Shostock 2 | InFocus 1080p DLP Projector 120" | 24" NEC MultiSync 2470WNX | Logitech G930 | JBL Creature 2 2.1
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