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Thread: Should I RMA my GPU card
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11-13-2012, 11:29 PM #16
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Guys, those of you that had bad experience with GIGABYTE in the past and their customer service (RMA), please send me a PM on the forums with your Name, Email, and Phone #, and if you guys still have the RMA#, and I'll try to help you guys out. GIGABYTE is on board, I let them know about the bad experience you guys had and they would like to check into this and try to figure out where things went wrong, and perhaps help out if possible. Thanks!
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11-13-2012, 11:40 PM #17
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When I had to RMA my 560Ti that I won here I didn't have any issues with the RMA. and it only took 2 weeks total with shipping
Originally Posted by Cody_Irwin
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11-14-2012, 08:44 AM #18
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I unfortunately don't have the product or any of the information anymore. Originally Posted by peti1212
Figures that UD5 went out. Their X79 boards seem to be...not so great.Univac
Intel Core i7 3960x @ 4.6GHz | ASRock Extreme 6 x79 | 64GB Kingston HyperX Beast 2133 | GTX 580 SLI |120GB Corsair Neutron GTX | Cooler Master HAF 922 | Custom water loop | Corsair HX850w | Windows 8 Pro MCE x64 | Samsung GS2 Shostock 2 | InFocus 1080p DLP Projector 120" | 24" NEC MultiSync 2470WNX | Logitech G930 | JBL Creature 2 2.1
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11-17-2012, 04:25 PM #19
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Well I did get a second RMA, few things with the card were out of the ordinary (overheating,component failure symptoms were not consistent) so I gave it some final testing.
It turns out that there is some kind of week connection between the card and the mobo socket, It has to been on the card because it seems to be doing the same thing in different mobo's that a put it in. The card has to be at a very specific position when in the socket (cant be sagging down etc) it seems to be very picky. Then all works fine benchmarks/video on reboot. Once the card gets out of alignment even by a few mm system will boot without video.
Should I still RMA' thisSetup:#1 Intel i7 2600k @ 4.7 GHz, Mobo: ASUS P8P67 Deluxe B3, Memory: Gskill Ripjaws 2133 2x4GB
Video card: Gigabyte 480GTX , PSU: Ultra X3 1600W, HD: OCZ Vertex 4 120GB & 1x160GB WD, OS: Windows 7 64-bit Premium,LG 4x Blueray drive, Monitor: Samsung 1ms TOC 27", Case: AZZA Solano 1000, Liquid cooling: Dual + Triple Swiftech ratiator stacked, Apogee XT block & Thermaltake P400 pump + res.
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11-17-2012, 05:23 PM #20
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If you want to pay for shipping then yes I would. I would tell them in person exactly what the problem is and that it's a hassle. Since you know what the problem is it's up to you whether you want to send it back in or not.
Univac
Intel Core i7 3960x @ 4.6GHz | ASRock Extreme 6 x79 | 64GB Kingston HyperX Beast 2133 | GTX 580 SLI |120GB Corsair Neutron GTX | Cooler Master HAF 922 | Custom water loop | Corsair HX850w | Windows 8 Pro MCE x64 | Samsung GS2 Shostock 2 | InFocus 1080p DLP Projector 120" | 24" NEC MultiSync 2470WNX | Logitech G930 | JBL Creature 2 2.1
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11-18-2012, 05:46 AM #21
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Actually they emailed me a prepaid return label Originally Posted by PP Mguire
Setup:#1 Intel i7 2600k @ 4.7 GHz, Mobo: ASUS P8P67 Deluxe B3, Memory: Gskill Ripjaws 2133 2x4GB
Video card: Gigabyte 480GTX , PSU: Ultra X3 1600W, HD: OCZ Vertex 4 120GB & 1x160GB WD, OS: Windows 7 64-bit Premium,LG 4x Blueray drive, Monitor: Samsung 1ms TOC 27", Case: AZZA Solano 1000, Liquid cooling: Dual + Triple Swiftech ratiator stacked, Apogee XT block & Thermaltake P400 pump + res.
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11-18-2012, 05:47 AM #22
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Then in that case nothing to lose really.
Univac
Intel Core i7 3960x @ 4.6GHz | ASRock Extreme 6 x79 | 64GB Kingston HyperX Beast 2133 | GTX 580 SLI |120GB Corsair Neutron GTX | Cooler Master HAF 922 | Custom water loop | Corsair HX850w | Windows 8 Pro MCE x64 | Samsung GS2 Shostock 2 | InFocus 1080p DLP Projector 120" | 24" NEC MultiSync 2470WNX | Logitech G930 | JBL Creature 2 2.1
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